Alcor Solutions is seeking a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions across the ServiceNow platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of ServiceNow. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and … high-performing solutions. Key Responsibilities Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery. Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps. Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints. Guide development teams … and ensure solution alignment with best practices and platform standards. Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise ServiceNow adoption. Own and evolve estimation models, technical collateral, and reusable solution assets. Serve as a hands-on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams. More ❯
and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications More ❯
enabled by any of the three major public clouds AWS, Azure or GCP Deep expertise in application modernization and Microservices Extensive experience in platform technologies, specifically Salesforce, SAP and ServiceNow Versed with Hybrid Cloud security solutions, including Cloud-native security. Experience in conducting Cloud assessments and migration approaches and methodologies, as well as Cloud design patterns including Landing zones. Understanding More ❯
Knowledge of ITIL processes is good to have Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages More ❯
plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points. Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes. Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages More ❯
