8 of 8 Customer Engagement Jobs in Gloucestershire

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service … to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements … in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and More ❯

Lead levels available £45k to £95k DoE plus 15% clearance bonus Must be willing to be full-time on-site in Cheltenham Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for a prestigious client to work … look forward to hearing from you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning More ❯

Location: Gloucester (Full-time on-site) Salary: Competitive DOE + 6% Bonus, 25 Days Holiday, Clearance Bonus Security Clearance: Active Enhanced DV Clearance Required Key Skills: Team Leadership, Customer Engagement, Data Science, DevOps, Cloud, Data Platforms Who We Are? We are a leading technology company specialising in mission-centric solutions, designing and delivering cutting-edge software at scale … for both customer infrastructure and public cloud environments. With a strong heritage of innovation and expertise in Data Science, Machine Learning, Agile Software Development, Security Assurance, and Cryptographic Technologies, we help organisations overcome complex data challenges and drive digital transformation. What Will You Be Doing? As a Data Science Lead, you will be at the forefront of technically leading … diverse teams across machine learning, cloud, data engineering, DevOps, and software engineering. You will: Lead customer engagements and manage stakeholder relationships Contribute to and prepare technical bids and proposals Collaborate with Delivery Management to drive successful project execution Apply practical data science skills through hands-on development Work on complex, technically challenging projects at the cutting edge of the More ❯

efficient network operations. Rod, Rope, and Testing : Execute rod and rope procedures and comprehensive testing. Compliance Assurance : Adhere to the Specification for Reinstatement of Openings in Highways (SROH). Customer Engagement : Visit customer premises to introduce CityFibre services, laying cables from distribution points to properties. Consultative Approach : Communicate with customers to discuss excavation works on their property. … Safety First : Operate within the CityFibre UG and PIA network, ensuring all activities meet Health and Safety legislation for optimal customer satisfaction. Essential Skills and Experience: Full UK Driving Licence : Held for at least 12 months with no more than 6 points. CityFibre Network Experience : Demonstrated expertise on the CityFibre network. Openreach/PIA Experience : Have experience of working … and equipment. Health and Safety : Strong risk assessment skills, hazard identification, and a commitment to Health and Safety practices. Telecoms Background : Proven hands-on experience in the telecoms industry. Customer Service Excellence : Ability to provide top-notch customer service. Self-Motivation and Teamwork : Capable of working independently as well as collaborating effectively with team members. What's on More ❯

support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and More ❯

the internal knowledge base What you'll need: Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: Industry-leading … support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career More ❯

Systems Digital Intelligence, which employs around 3,500 people in the UK, we offer technical challenges, a collaborative environment, and career development opportunities spanning product development, research, consultancy, and customer engagement. Applicants must hold or be eligible for UK security clearance and meet nationality requirements. We do not support regular remote work but do offer flexible working arrangements to More ❯

client-facing role. Knowledge of cloud security, response frameworks, and industry compliance standards will be key to success in helping clients implement robust, scalable SIEM solutions. Key Responsibilities: Client Engagement & Solution Design: Collaborate with clients to identify their unique security requirements, conducting discovery sessions to understand their environment, business objectives, and compliance needs. Develop and present tailored SIEM architecture … approach to security monitoring. Collaborate with internal teams to share insights and identify opportunities to enhance service offerings and improve overall client satisfaction. Within Apto Work internally to create customer plans based on Apto's key services and offerings Help evolve Apto's service definitions, feedback key insights and requirements from customer engagements. Contribute to the mentoring and More ❯