25 of 25 Customer Engagement Jobs in the South West

Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support Engineer … is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to resolution. The role requires you … to work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring customers on diagnosing issues on More ❯

part of our app development team. In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and operations teams to shape our app that empowers users, simplifies … journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability ecosystem. As a key liaison between stakeholders and the development team … over the Backlog: Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the … voice of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the … voice of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team More ❯

logos and building lasting client relationships in the B2B SaaS space? We’re working with a fast-growing UK CCaaS/UCaaS partner that designs and delivers cutting-edge customer engagement and communication platforms. They help organisations modernise how they connect with their customers — from first contact through to long-term loyalty — and they’re looking for a … range from quick wins to strategic, multi-stakeholder projects. What we’re looking for 5+ years’ success in complex, consultative B2B CCaaS/UCaaS sales — ideally with experience in customer engagement, communications, or cloud-based platforms. A proven track record of exceeding targets in competitive markets. Ability to discuss both technical capabilities and business outcomes with credibility. Comfortable More ❯

new business, the subsequent introduction of new products and to continuously develop our understanding of the applications and markets. Key Responsibilities: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design … process by coordinating the creation of technical documentation, such as product specifications and customer delivery drawings, working closely with engineering and manufacturing teams. Initiate and coordinate quotation processes for customised enquiries, aligning closely with Sales and Engineering to deliver accurate, timely, and competitive proposals. Support and contribute to the continuous improvement of processes relating to customer engagement More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability … partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement … and measurable value Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially More ❯

United Kingdom Why this job matters As a lead consultant in our Defence Solution Design Authority practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third-party technology providers as part of and reporting into the … practice manager. You will work with internal key stakeholders, the customer, and its subsidiary departments to conceptualise their strategic vision, capture requirements; to define and create innovative fit-for-purpose digital solutions meeting their digital strategy and transform the way they can do business. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies. As a solution architect, you will be providing expert solution architecture expertise and ownership throughout all stages of the solutions design engagement life cycle. You will be part of an industry-leading Solution Design Authority team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and More ❯

Fixed Term Contract (FTC). An exciting opportunity for a D365 Technical Architect to join the DRIVE programme at Rotork. Responsibilities include overseeing the successful implementation of Dynamics 365 Customer Engagement and Finance & Supply Chain Management systems. Collaboration with IT teams and DRIVE peers is key to ensuring alignment with Microsoft best practices. The role involves maintaining the More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: 5+ years of project management experience, ideally in a bidding or multi-project environment. APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: 5+ years of project management experience, ideally in a bidding or multi-project environment. APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: 5+ years of project management experience, ideally in a bidding or multi-project environment. APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience More ❯

innovative Data Solution Architect to join our Corporate & Institutional Banking (CIB) division. You'll be part of a dynamic team driving transformation through cloud-native data solutions that improve customer engagement and deliver meaningful insights. Working alongside platform architects, data product owners and engineering teams, you'll play a key role in defining the technical direction of our … real impact, we'd love to hear from you. What you'll be doing: Architect and deliver cloud-native data solutions on GCP to support systems of insight and engagement Own the migration of legacy platforms (Teradata, SQL Server) to GCP-native tooling Design and implement reusable data products for analytics, reporting and client engagement Collaborate with stakeholders More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

area. You Role While in this position your duties may include but are not limited to: Spearheading the development of growth strategies with the targeted aim of increasing both customer experience and satisfaction as well as financial improvement for the business Managing CRM input, including keeping up to date records of sales and revenue and effectively handling and monitoring … the invoicing process Taking lead of assigned company accounts, promoting growth and development, striving to hit company targets, whilst ensuring the highest quality customer experience is executed through proactive account management Utilising opportunities to gain market insights and identify new markets and customer needs, ensuring that the company's solutions are promoted and targeted to action these and … achieve and exceed targets Exposure to software sales and/or complex solution-based sales Proven experience in operating at all levels to drive sales activity Exceptional communication and customer engagement abilities, supported by confident presentation skills Sound commercial acumen and mindset, with a good underpinning of business management and operations Solid IT skills including a proficiency in More ❯

team of around 70 people. Based in Central London, they operate a hybrid model with three days a week in the office. Their reputation is built on a straightforward, customer-first approach, primarily serving clients in the legal sector, including long-standing partnerships with legal chambers. Why They're Hiring To diversify their service offering and future-proof the … use with positive client feedback. The next step is to bring in a Product Manager to lead client-facing implementation. Key responsibilities include: Taking over client relationships post-initial engagement Supporting the sales process Leading implementation and onboarding Delivering training and creating high-quality user documentation This is not a traditional roadmap-driven product role. Instead, it focuses on … implementation, customer engagement, and communication . The product will evolve alongside AI advancements, but the Product Manager won't be responsible for a fixed roadmap. Ideal Candidate Profile Experience in small businesses or start-ups, comfortable with hands-on work Strong communication and documentation skills-attention to detail is critical Familiarity with design tools like Figma (or similar More ❯

role. Strong hardware and RF experience (test, measurement, simulation, or system integration). Experience as an individual technical contributor. Proven ability in requirements gathering and technical proposal writing, with customer engagement experience. Familiarity with R&D methods (ideally GNSS-based), GNSS testing, and simulator development. Strong stakeholder management skills, able to liaise effectively across Sales, Engineering, and Delivery More ❯

role within insurance - Strong knowledge of general insurance products, market positioning and industry best practice - Demonstrable experience delivering complex programs working in a client facing role - Excellent stakeholder and customer engagement skills - Team leadership experience - Experience working in the Fintech or Insurtech space would be hugely beneficial - The desire to remain hands on and engaged with the technology More ❯

a STEM educational background) - Experience making changes to low-code or configurable applications - A background in application & system engineering, software development or technical change and release - Excellent communication and customer engagement skills - JSON file format understanding - A real passion for learning the latest technology and a desire to progress quickly This Solutions Engineer will receive the following: - Starting More ❯

a STEM educational background) - Experience making changes to low-code or configurable applications - A background in application & system engineering, software development or technical change and release - Excellent communication and customer engagement skills - JSON file format understanding - A real passion for learning the latest technology and a desire to progress quickly This Software implementation engineer will receive the following More ❯

justify investment and improve win probability (Pwin). Establish and manage partnerships with industry stakeholders to strengthen bids. Lead or contribute to capture and proposal activities, growth strategies, and customer engagement. Act as Capture Manager on strategic opportunities, ensuring alignment across teams and customers. Support regular new business and pipeline reviews. What We're Looking For 5+ years' experience More ❯

orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace … skills: Previous Microsoft Operations experience and knowledge of Microsoft tools – minimum of 1-2 years’ experience. Microsoft licencing and product knowledge A passion for providing extremely high levels of customer service The ability to prioritise workloads and maintain a high level of attention to detail Being proactive in their approach and be able to work on their own as More ❯

with SMEs and suppliers to enhance our technical reputation and ecosystem. Support Business Development, contributing to bid and proposal activities with compelling technical solutions, while fostering collaborative relationships with customer teams. This role is full time 37 hours per week and is based on site at Ashchurch site. We are open to discussing hybrid working arrangements for the right … externally, including participation in industry technical working groups and building strategic supplier relationships. Track record of contributing to successful business development efforts, including technical input into bids, proposals, and customer engagement. Qualifications for the Chief Technologist We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required More ❯