1 to 25 of 42 Customer Engagement Jobs in the South West

Provider to recruit an Email Automation Specialist. Using Braze, you'll be responsible for designing, implementing, and managing automated email workflows within the Braze customer engagement platform. You'll leverage Braze's features to create personalised, data-driven email journeys that improve engagement and customer experience. … what you'll be doing: Developing email automation strategies: Planning and executing email automation campaigns to achieve specific business goals (e.g., increasing conversions, driving engagement, improving customer retention). Building and managing email workflows: Creating and maintaining automated email sequences, using Braze's features like real-time triggers … dynamic personalisation, and intelligent automation. Segmenting and personalising emails: Using customer data within Braze to segment audiences and personalise email content for maximum impact. Optimising email campaigns: Analysing email performance data within Braze and making adjustments to improve results. Integrate with other systems: Connecting Braze with other marketing automation More ❯

Provider to recruit an Email Automation Specialist. Using Braze, you’ll be responsible for designing, implementing, and managing automated email workflows within the Braze customer engagement platform. You’ll leverage Braze's features to create personalised, data-driven email journeys that improve engagement and customer experience. … what you’ll be doing: Developing email automation strategies: Planning and executing email automation campaigns to achieve specific business goals (e.g., increasing conversions, driving engagement, improving customer retention). Building and managing email workflows: Creating and maintaining automated email sequences, using Braze's features like real-time triggers … dynamic personalisation, and intelligent automation. Segmenting and personalising emails: Using customer data within Braze to segment audiences and personalise email content for maximum impact. Optimising email campaigns: Analysing email performance data within Braze and making adjustments to improve results. Integrate with other systems: Connecting Braze with other marketing automation More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent … communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have … a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

Engagement Lead – Eligible for SC Duration: 6 Months Location: Hybrid (London/South West) Rate: £650 - £750/day DOE Status: INSIDE IR35 Clearance: Eligible for SC Clearance Start Date: 2 Weeks Summary My market leading client is seeking to secure the services of an Engagement Lead to … collaboration with the Ministry of Defence (MoD) over the coming months. The consultants must demonstrate a proven track record of working in highly complex engagement programmes, possess strong client facing skills and work as the primary point of contact for the customer. Some understanding of technical principles is required … however, this role will be primarily a customer engagement position, ensuring a high level of service and satisfaction in the delivery of the programme. Key Skills Extensive knowledge of engagement programmes in highly sensitive environments Strong Knowledge of products such as Ansible, Kubernetes and OpenShift Container Platform More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

into the pre-sales lifecycle while still keeping technical skills sharp. 💡 About the Role You’ll work cradle-to-grave on projects, from initial customer engagement through to design, pre-staging, proof-of-concept, and handover. Expect a 75% Pre-Sales/25% Technical Delivery split—ideal for … someone who enjoys customer interaction but still loves touching tech! 🎯 Key Responsibilities Pre-Sales Engagement : Attend customer meetings, understand requirements, design solutions, and assist sales teams with technical expertise. Solution Design & Implementation : Architect networks across LAN, WLAN, SD-WAN and security domains. PoC & Pre-Staging : Build out … solutions to validate designs and provide technical assurance. Lifecycle Ownership : See projects through from engagement to delivery and transition to support. 💼 Ideal Candidate Profile Hands-on Networking Skills : Strong experience with Cisco , Fortinet , and Extreme Networks . Desirable : Exposure to Juniper Mist AI —a major MistAI rollout is coming More ❯

deliver outstanding care in around 2,500 locations globally. As Head of Insights & Analytics you will create and maintain a culture that puts the customer at the heart of our strategy and data at the heart of our decisions. Our team aims to sustainably and efficiently drive commercial growth … through new customer acquisition and driving existing customer engagement across a variety of markets and you will support them by fostering a test & learn culture, visualising data and providing insights. What you'll do Build and shape the Group Marketing Insight and Analytics function from the ground … up, including working with the current architecture and introducing new tools where required to centralise all marketing & customer data Lead and manage the I&A team, managing the relationships with external research and customer data analytics partners. Developing and coaching the analysts to build a team of SMEs More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

You'll play a key role in boosting content engagement and revenue for Netgem TV in the UK, working closely with the Marketing and Ops teams. It's all about maximising the impact of our content partnerships and getting involved in some seriously cool service launches. Role Towards our … the latest, freshest, and most relevant content, with a focus on revenue generation and B2B opportunities. Measure content usage and marketing campaigns, reporting on customer engagement and content revenue key metrics. Occasionally onboard content partners, coordinating the release of new apps/channels with our Product & Quality Assurance … life/online/social marketing campaigns. Work closely with the Netgem marketing, operation, and commercial teams to develop initiatives designed to increase content engagement and customer retention. Design and Run Marketing campaigns with our B2B clients. Report on marketing campaign key metrics. Towards our end-users Oversee More ❯

CDS Vacancy Description Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to L3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and … ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business. Key Details Vacancy Title L3 IT Technical Field Engineer Apprentice Employer Description At Hewlett Packard Enterprise (HPE … we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE's offerings, and we're excited to welcome passionate apprentices to our two-year apprenticeship programme. Vacancy Location Quarry Road SN1 4EN Wage Frequency Custom Number of More ❯

contract and licensing renewals Assist with deal support, including coordinating RFP responses and sales pursuits Maintain reports to track sales performance, revenue trends, and customer engagement insights Collaborate with finance to ensure accurate commission calculations and reporting Drive sales excellence by orchestrating bid reviews, win/loss analysis … and sales enablement meetings Oversee data hygiene and CRM system optimization to improve efficiency and accuracy Provide administrative support for Microsoft engagement and ensure adherence to sales processes Support training coordination for the sales and marketing team alongside the Sales Enablement Manager What You'll Need: Experience in a … and career progression A supportive team culture that values innovation and continuous improvement The chance to work at the forefront of cloud transformation and customer success If you’re looking for a role where you can make an impact and grow, we’d love to hear from you. Apply More ❯

to join our team on a 6-month contract basis to support the upgrade of our CRM system from Dynamics 2011 to D365 CE (Customer Engagement) Online . . Key Responsibilities: Upgrade Support: Assist in the migration of CRM data, customizations, and configurations from Dynamics 2011 to D365 … support during the migration and resolve any issues related to the upgrade process. System Configuration & Customization: Configure and customize D365 CRM modules, including Sales, Customer Service, and Marketing, to meet business requirements. Data Migration: Ensure smooth data migration, integrity, and testing from the legacy Dynamics 2011 system to D365 More ❯

will be your responsibilities: Market Strategy Leadership: Define and execute the market entry strategy for TEKEVER platforms in designated regions, focusing on market analysis, customer engagement, and sales strategy. Customer Relationship Development: Build strong, trusted relationships with key defence stakeholders to identify and develop opportunities. Sales Pipeline … alignment in delivering market strategies and capabilities. Tender Management: Lead the development and submission of tender responses in the region, ensuring successful outcomes. Industry Engagement: Attend relevant conferences, exhibitions, and events to support business development and identify new opportunities for collaboration. Profile and requirements: An undergraduate degree in a More ❯

this job matters As a lead consultant in our Defence Solution Design Authority, you will work as a trusted industry partner to our defence customer and support internal business units (Sales, Business, Technology, Security, Operations), stakeholders, and third-party technology providers. You will report to the practice manager. You … will collaborate with internal stakeholders, the customer, and its departments to conceptualise strategic visions, capture requirements, and create innovative digital solutions aligned with their digital strategy, transforming their business operations. This role is underpinned by robust ICT framework architecture, security principles, methodologies, industry best practices, and compliance policies. You … principles. Developing and owning enterprise architecture artifacts, strategies, and roadmaps from business and technology perspectives, including current, future, and transitional states. Providing expertise in customer engagement, shaping, and qualifying complex service change and delivery requirements. Responding to customer RFI, contract change notifications, solution proposals, and bids throughout More ❯

professionals, manage security operations, and lead incident response, threat intelligence, and vulnerability management efforts •Innovative Environment: Collaborate with various departments, including marketing, IT, and customer service, to integrate security measures seamlessly into our business processes •Cutting-Edge Technology: Work with the latest security technologies and tools to safeguard our … digital presence and enhance customer engagement •Influential Role: Engage with stakeholders across the business, act as an advocate for information security, and build strong relationships with third-party service providers Key Responsibilities: •Develop and Deliver: Create and maintain an Information Security Strategy and supporting roadmap that aligns with More ❯

professionals, manage security operations, and lead incident response, threat intelligence, and vulnerability management efforts •Innovative Environment: Collaborate with various departments, including marketing, IT, and customer service, to integrate security measures seamlessly into our business processes •Cutting-Edge Technology: Work with the latest security technologies and tools to safeguard our … digital presence and enhance customer engagement •Influential Role: Engage with stakeholders across the business, act as an advocate for information security, and build strong relationships with third-party service providers Key Responsibilities: •Develop and Deliver: Create and maintain an Information Security Strategy and supporting roadmap that aligns with More ❯

gathering to deployment and maintenance Ensure high-quality delivery of product components and systems that meet agreed time, scope, and budget parameters Technical Discussions & Customer Engagement Participate in and contribute to technical discussions with team members, delivery management, and technical leads Support stakeholder engagement by eliciting requirements More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast … experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of … each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs More ❯

portfolio, especially the media portfolio, the Account Manager will have the ability to learn more about those solutions and deliver them into an existing customer base. Reporting to the Head of SMB Sales, you will drive commercial success through understanding the market, account management/development, and driving growth … and the ability to inform an accurate pipeline of business to the Head of SMB Sales, and wider Jigsaw24 sales leadership. Account management and customer engagement, understanding how to work with a demanding customer base, in an evolving industry. An understanding of post-production, broadcast and associated … markets, and solutions, with a willingness to learn new offerings as part of planned engagement with the Jigsaw24 wider teams and partners. Represent Jigsaw24 at relevant events, including trade shows and partner hosted/focused meetings. Skills & Experience Commercial acumen. Understands the current M&E landscape and where the More ❯

Software Development and Data services. In this pivotal role, you will lead a team of technical experts while actively contributing to sales efforts. Responsibilities Customer Engagement: Work closely with customers to understand their needs and pain points. Discuss technical options, future plans, and problem-solving approaches directly with … Driven Development (TDD). Experience with DevOps CI/CD pipelines. Experience Proven experience in software leadership roles. Strong understanding of market trends and customer needs. Excellent communication and collaboration skills. Taking ownership of delivery or other areas of responsibility Passion for driving innovation and achieving results. Benefits Collaborative More ❯

Software Development and Data services. In this pivotal role, you will lead a team of technical experts while actively contributing to sales efforts. Responsibilities Customer Engagement: Work closely with customers to understand their needs and pain points. Discuss technical options, future plans, and problem-solving approaches directly with … Driven Development (TDD). Experience with DevOps CI/CD pipelines. Experience Proven experience in software leadership roles. Strong understanding of market trends and customer needs. Excellent communication and collaboration skills. Taking ownership of delivery or other areas of responsibility Passion for driving innovation and achieving results. Benefits Collaborative More ❯

the opportunity to make their own career in Information and Data Management, depending on your areas of interest. The role includes responsibility for wider customer teams within the organisation. So, using your expertise and influence, you will provide practical advice, empowering teams to make effective decisions. There may also … be opportunities to provide customer training and drive excellence in information management behaviours across the organisation. By joining us, you'll have a key role in enabling digital and technological change, which could include contributing to the development of working practices and policies, and ensuring developments in information management … graduated with information, records or data management qualifications, and those with an existing broad set of data and information management skills. These could include customer engagement, communication and presentations skills, implementing best practice and knowledge sharing, planning, and organisation and prioritisation skills. You'll bring all your expertise More ❯