Cloud Infrastructure Support Engineer
- Location
- Gloucester, England, United Kingdom
relevant information (logs, metrics, reproducers), documenting findings, and driving issues toward resolution. Advanced troubleshooting: Diagnose and debug sophisticated hardware and software issues across cloud, Linux, and datacenter environments. Resolve incidents independently where possible or propose effective workarounds. Incident escalation and collaboration: Work closely with L3 and L4 support teams within … experience. 3-5+ years of experience in a customer‐facing technical support or cloud operations role. Proven experience working with cloud, datacenter, and Linux environments. Strong foundation in Linux system administration. Familiarity with IT service management practices (e.g. ITIL concepts) is desirable. Strong problem‐solving skills and the ability ...