implications, continuously reflecting on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure support activities. • Demonstrate business acumen More ❯
and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain More ❯
not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven expertise in capacity and capability management frameworks, standards, and tools (e.g., ServiceNow ITBM, JIRA Prod discovery) Cross-functional experience working with Tech, HR, Finance, and Procurement teams in strategic projects Strong stakeholder collaboration and influencing skills Analytical problem solver with a track More ❯
user stories, and process flows. Support the creation of test plans and oversee user acceptance testing to confirm that solutions meet client expectations. Ensure all change request tickets in ServiceNow are up-to-date with detailed case notes from client meetings and discussions. Process change requests systematically and proactively communicate any scope changes to the engineering team lead. Conduct solution More ❯
