1 of 1 IT Support Jobs in Great Yarmouth

Cooper Lomaz are delighted to be working with a leading organisation based in Great Yarmouth who are looking to appoint an experienced IT Support Technician. This role is a key part of the IT team, responsible for delivering exceptional Service Desk and day-to-day technical support to internal users. The successful candidate will ensure systems … remain secure, stable, and provide a seamless user experience across the business. You’ll be the first point of contact for IT queries, ensuring all support requests are handled efficiently, resolved within agreed SLAs, or escalated appropriately — while maintaining clear and proactive communication with users throughout. Key Responsibilities Provide effective 1st and 2nd line IT support for both hardware and software issues. Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets. Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.). Oversee user endpoint devices, including installation, configuration, deployment, and maintenance. Maintain accurate hardware inventories More ❯