7 of 7 ITSM Jobs in Guernsey

or a relevant technical field Servicenow Certified Application Developer At least 3+ years experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform Strong understanding of ITIL principles and practices Proficiency in JavaScript and ServiceNow API web services Proven experience with integrating ServiceNow with other applications Excellent analytical More ❯

etc.). Experience managing Walk-up queues, schedules, filters, and views. Excellent communication and organisational skills. Ability to work independently, prioritise tasks, and take ownership. Desirable: Additional ServiceNow certifications (ITSM, FSM, Asset Management). Basic JavaScript knowledge and understanding of integrations. Transferable skills from previous roles that enhance performance in this position. SC Clearance, or willingness to undergo clearance More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity Framework Web More ❯

Champion AI governance, platform compliance, and data quality. What Youll Bring Proven Head of or Lead Product Owner experience in ServiceNow (MSP or SaaS environment). Strong knowledge of ITSM/ITOM and ServiceNow enterprise modules. Background in AI-powered automation, productisation, or intelligent workflows. Excellent leadership and stakeholder management skills. This is an exceptional opportunity to shape a next More ❯

PowerShell, Python, or Shell. Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices. Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools. Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team. Participate in an on-call or shift-based support model when required. Your Skills & Experience … Administrator Associate) required. Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures. Strong scripting and automation skills (PowerShell, Python, or Shell). Familiarity with ITSM processes (ITIL certification desirable). Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences. A proactive, self-motivated approach with strong problem-solving More ❯

enhance service quality, efficiency, and ways of working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL qualification) Demonstrated ability to manage … senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs and KPIs Hands-on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, or equivalent) Strong background in contract management and IT financial operations Expertise in major incident management and escalation handling Experience working with third-party IT service providers in a complex, multi-vendor environment More ❯

Were partnered with a leading digital transformation consultancy to hire an experienced ServiceNow Technical Lead to support enterprise-level delivery projects across ITSM, ITOM, and custom ServiceNow applications. Role Overview: Youll take ownership of the technical direction, design, and delivery of ServiceNow solutions. The role involves leading development teams, working closely with architects and project managers, and ensuring all technical … best practice and customer requirements. Key Responsibilities: Lead technical design sessions and oversee solution implementation Act as the primary technical authority on ServiceNow development Provide hands-on expertise across ITSM, ITOM, and custom applications Collaborate with business and technical stakeholders to define requirements Ensure quality assurance, code reviews, and adherence to platform governance Guide and mentor development teams to deliver … Skills & Experience: Proven experience as a ServiceNow Technical Lead or Senior Developer Strong understanding of ServiceNow architecture and module configuration Expertise in scripting (JavaScript, Glide, APIs, IntegrationHub) Experience with ITSM and ITOM modules (CMDB, Discovery, Event Management) Excellent stakeholder communication and leadership ability ServiceNow certifications (CSA, CAD, CIS ITSM/ITOM) are advantageous Contract Details: Remote UK 6-month initial More ❯