19 of 19 Customer Service Jobs in Guildford

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

Customer Success Manager - UK Software company in Guildford - to £50k per annum My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based … offices. This role is on-site full-time. This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused. They have 28 days' holiday plus Bank ...

environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary ISC2 is looking for a skilled, customer-oriented Enterprise Support Specialist (EMEA) for our growing Enterprise IT Support Team. The IT Support team has a strong focus on creating an ITIL based … employees to succeed and realize their true IT potential. The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support ...

leading innovator in the tech space, committed to delivering exceptional IT services and solutions. They foster a collaborative environment where technical expertise and customer service excellence go hand in hand. Role Overview We are seeking a skilled 2nd Line Technical Support Analyst to join the IT Service … ownership of support requests through to resolution, ensuring timely follow-up and closure. Diagnose and troubleshoot technical issues, escalating where necessary. Deliver high-quality customer service with clear and proactive communication. Set up and rebuild laptops and desktops. Install and configure IT hardware and software. Research, recommend ...

autonomy to get your work done with the flexibility you need to achieve your best. About the role: The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client … investment Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients What you will need: 4+ years relevant professional experience Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills Bachelor's degree preferred Fluent/Native English. Who are we? At Gartner, Inc. ...

solution based on the client's requirements, budget, and timeframe; with the flexibility to adapt the scope as additional needs are identified. Guide the customer through facilitated design sessions and configuration decisions based on best practices and an understanding of the customer's unique business requirements … experience and/or Workday Financials certification, highly desired. Thrives in a fast-paced environment, with a solid commitment to detail. Passion for exceptional customer service and customer collaboration. Strong communication and presentation skills, with the ability to effectively manage customer expectations. Advanced knowledge of Microsoft ...

reduce costs, and improve efficiency. Are you an outgoing, dynamic, and inquisitive sales professional who thrives on winning the next deal and building lasting customer relationships? Infios is seeking a high-energy Senior Account Manager to increase annual spend within an existing portfolio of enterprise customers by promoting … with customers and internal teams, attending meetings, uncovering pain points, shaping compelling proposals, and using Salesforce CRM to track all activity and maintain accurate customer data. As the customer advocate, you will collaborate across departments to ensure full alignment and support for the Existing Business Account Strategy. What ...

Account Manager - Public Sector This role is Hybrid, United Kingdom The Account Manager will be responsible for managing and growing Cornerstone's Public Sector customer base. This position requires a rare and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management … customer service. You will divide your time between developing relationships, handling escalations, impacting customer satisfaction ratings, working on RFP's, procurement processes and identifying new business opportunities within those key Public Sector customers. You will work closely with key resources within Cornerstone to ensure that ...

clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi … project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role ...

support team. This role is ideal for someone with a background in heating, plumbing , or boiler systems who thrives in a problem-solving and customer-facing environment. Key Responsibilities: Provide remote technical support via phone and email to customers, installers, and field engineers. Troubleshoot issues with domestic boilers … water products - pre- and post-sales. Process warranty claims and engineer dispatches using internal systems. Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies. Resolve technical complaints and warranty-related enquiries. Support promotional activities and ensure accurate CRM/system data. Participate in Saturday ...

managed IT services, cloud solutions, and modern infrastructure support. They are looking for enthusiastic individuals who enjoy working with technology and delivering high-quality customer service. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today! Role … escalation point for junior members of the support team. Key Responsibilities Provide 1st and 2nd line technical support across a varied customer base. Act as the first point of escalation for technical incidents. Manage and resolve support tickets efficiently within SLAs. Diagnose issues across desktops, servers, cloud environments ...

assessment scoping calls. Managing your own workload calendar. Writing and delivering detailed reports, providing advice and guidance to customers at each stage, Respond to customer queries Complete any admin tasks related to the Cyber Essentials (Trackers etc). Take on any future products that fall within the teams remit … learn and grow within the career of Information Security Required Qualifications 3 Years' experience working in the Information Security, tech or compliance industry Customer service experience IASME Cyber Essentials Assessor (advantageous) IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). ...

occasional travel (You must be base in the UK/Ireland) Employer: Microsoft Gold Partner About the Role We are seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing client. This is an exciting opportunity to work with a Microsoft Gold Partner, delivering innovative solutions … high-impact projects. Key Responsibilities Lead requirements gathering sessions and translate business needs into functional solutions. Configure and implement D365 CE modules (Sales, Customer Service, Marketing). Collaborate with technical teams to ensure successful solution delivery. Provide end-user training and support during deployment and post-go-live. ...

processes. Work with department leaders to assess near- and long-term network capacity needs. Create and maintain documentation for network configuration, mapping, processes, and service records. Develop and uphold policies, procedures, and training for network administration, usage, and disaster recovery. About You – Skills & Experience Strong experience … Able to research and present technical information in user-friendly language. Highly motivated, detail-driven, and able to prioritise in fast-paced environments. Strong customer service mindset and problem-solving ability. Interested? If you’re ready to take the next step in your network engineering career ...

Service Desk Manager- Surrey Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required. Salary: £55k - £65k dep on exp + Bens Driving license required. Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes. … client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations. An IT background in Service Desk/Operations would ...

standard freelance categories, including: Admin Administrative Assistants Market Research Personal Assistant/VA/EA Business, IT & Legal Business Management Commercial Law IT Customer Support Customer Account Management Customer Services Financial Bookkeeping Debt Recovery Financial Accountant Management Accountant Tax Accountant Sales & Marketing Copywriting/Content Writing Data ...

support across multiple sites. This is a great opportunity for someone with solid technical knowledge, strong troubleshooting ability, and a passion for delivering excellent customer service. The Role As a 2nd Line Technical Support Analyst, you’ll take ownership of service desk tickets, ensuring timely and professional resolution … technical and operational documentation up to date. Act as the final point of escalation for most user incidents and requests. Deputise for the IT Service Delivery Manager when required. About You Certificate or Diploma in Computing (or equivalent); ITIL certification desirable. Strong experience supporting and administering Windows 10/ ...

Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this … goals. What You'll Be Doing Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion. Manage and nurture customer relationships ensuring high satisfaction and retention levels. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize ...

define and drive data practices, standards and capabilities that enable actionable insights from enterprise operational data. Your work will directly impact efficiency, customer outcomes and regulatory compliance. Key Responsibilities Lead the data strategy for OpEx mining and analytics across UKI. Identify process inefficiencies and performance gaps using advanced analytics. … Deep understanding of Business Process Architecture and value stream management. Exceptional stakeholder management and technical leadership skills. Experience in underwriting, claims, policy admin, or customer services is a plus. Key Interfaces You'll collaborate with senior business unit leaders, product owners, agile coaches, data and AI engineering teams ...