5 of 5 Remote Customer Service Jobs in Guildford

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone who … has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

At Person Centred Software, we're committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you'll be the welcoming first point of contact for our customers - answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You'll guide them … understanding their needs. Answer basic product queries and troubleshoot simple issues. Collect key details to ensure smooth handovers to other members of the Support team. Maintain ownership of the customer's request until it's resolved or escalated. Provide clear, friendly, and professional guidance on using our products and solutions where possible. Direct customers to resources, best practices, and … self-help tools to empower them. Log interactions and feedback to help improve our services and products. Maintain a positive, professional tone in every customer interaction. What You'll Bring Experience in a customer service or support role, ideally in a SaaS or technology setting. Excellent communication skills and a natural ability to make customers feel valued. More ❯

If you've ever helped a customer at the pharmacy counter, explained a prescription clearly, or solved a tricky stock query under pressure - you already have the skills we're looking for. At Person Centred Software, we're transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system. As a Product Support Advisor … phone. Support customers using our eMAR product, helping them navigate features and resolve issues. Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer informed. Explain product features and guide customers step-by-step, just like you would when advising on prescriptions or over-the-counter products. Share tips, best practices, and self … for every customer. Spot patterns in questions or problems and suggest improvements. Gather feedback to help us make our products even better. What You'll Bring Experience in a customer-facing role - such as pharmacy dispenser, pharmacy advisor, retail assistant, or healthcare customer service. Strong listening skills and the ability to explain things clearly and patiently. A logical More ❯

client is looking for an experienced Security Installation Engineer to join our team. Youll be responsible for installing, commissioning, and maintaining security systems to NSI standards, while providing excellent service and support to our clients. This is a fantastic opportunity to join a well-established company that values professionalism, technical expertise, and long-term relationships with both staff and … with NSI standards. The role exists to safeguard customers people, property, and assets by ensuring that solutions are installed effectively, maintained to industry best practice, and supported with excellent customer service. The Engineer acts as a trusted representative of the company, combining technical expertise with professionalism to build lasting client relationships. Main responsibilities: The role ofSecurity Installation Engineerwill involve … but is not limited to, the following responsibilities: Install, test, and commission security systems to NSI standards. Liaise with customers in a polite, professional, and customer-focused manner. Accurately record installation details, service notes, and technical information. Participate in the out-of-hours call-out rota. Support management in maintaining consistently high standards across all projects. Represent the More ❯