to the business Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set ServiceLevelAgreement Alerting Managers to reoccurring incidents and potential issues Competencies Working together Integrity and respect Inclusive char Personal impact and growth Driving high standards Commercial more »
aspects, including device configuration, customer and IT support. Role Offering both a prompt response and a proactive resolution to all support issues within the SLA Answering customer support calls in a timely, clear and professional manner Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple more »
IT Support Apprentice - Level 3 A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the more »