IT Senior SupportAnalyst/Senior Service Desk/SupportAnalyst A fantastic opportunity has arisen for a IT Senior SupportAnalyst/Senior Service Desk/SupportAnalyst to join our Guildford based law firm on a permanent basis. IT Senior … SupportAnalyst/Senior Service Desk/SupportAnalyst Responsibilities and Duties: • Provide exceptional, high quality IT support to regional offices to consistently meet customer expectations. • Always maintain a customer-focused approach and build relationships with key customers. • Oversee the Regional Team to ensure they … maintain a consistent and professional standard of support and adhere to defined policies and procedures. • Utilise advanced technical expertise to address complex and challenging customer queries and requests and provide guidance to UK Regional team members to facilitate ticket progression. • Proactively monitor team member and account admin queues to More ❯
Are you a Technical SupportAnalyst/IT Administrator, ideally with 1-2 years experience supporting eCommerce systems? If so, apply for this new 12 month contract based in Chertsey. Our client, a household name, is looking for a 1st Line Technical SupportAnalyst to join … a thriving PMO ops team. You will be managing, triaging and resolving support tickets for eCommerce systems. Knowledge of SAP Hybris/SAP Commerce Cloud, Shopify, BigCommerce, Adobe Commerce or Commercetools would be a benefit. The role is offered on a hybrid basis - 3 days per week onsite … days from home. I'd love to hear from you if you have the following experience: 1st line Technical Support/Systems Support/Systems Administration Knowledge of eCommerce systems Experience with ticketing systems Knowledge of ITIL, Jira and confluence Strong documentation skills Basic SQL skills would be More ❯
Were looking for a talented IT Senior SupportAnalyst to join one of our clients, a leading International Law firm. This is a key role that combines advanced technical support, service excellence, and cross office collaboration. ???????????? ???????? ???????? ???????????????? ???? ?????????? ???? ?????????????????? ?????? ???????? ???????? ?????????????? ???????????? ???? ?????? ?????????? ???????????????? ?????????????? ?????? ???????????? ???????????????????????? ????????????????/?????? ???????? ???????????????????? ?????????????????? The successful hire will be responsible for delivering high level … support, monitoring team performance, ensuring quality and consistency, and acting as a senior point of contact across multiple locations. What were looking for: - Solid experience in an IT Service Desk or SupportAnalyst role, ideally in a professional services or law firm environment - ITIL Foundation certified (or … time recording, and document comparison tools - Excellent technical knowledge across hardware, operating systems, and networks - Willingness and flexibility to travel regularly for on site support and collaboration If you're passionate about IT support and want to be part of a highly regarded firm please get in touch More ❯
