2 of 2 Customer Experience Jobs in Hammersmith

your next big move. About the Role As Head of e-Commerce, youll be responsible for developing and executing a comprehensive online strategy to increase revenue, brand visibility, and customer engagement. Reporting directly to the Global Director of Brand Marketing, youll lead initiatives across web, CRM, and app ecosystems - driving digital excellence and innovation. Key Responsibilities: Develop and coordinate … ensuring alignment across departments. Manage third-party technology and service providers. Deliver data-driven insights, analytics, and performance reports to support ongoing growth. Champion innovative digital experiences that enhance customer engagement and drive direct bookings. What Youll Bring A proven track record as a Senior e-Commerce Manager or Head of e-Commerce. Strong understanding of PPC, SEO, and … analytics, including hands-on experience with Google Analytics. Experience in CRM management and building retention/re-engagement strategies. Knowledge of web and mobile app development (for managing external agencies and cost assessment). Highly analytical, data-driven, and commercially minded. Excellent communication and leadership skills, with the ability to manage multiple stakeholders and projects simultaneously. Experience More ❯

next big move. About the Role As Head of e-Commerce, you’ll be responsible for developing and executing a comprehensive online strategy to increase revenue, brand visibility, and customer engagement. Reporting directly to the Global Director of Brand Marketing, you’ll lead initiatives across web, CRM, and app ecosystems - driving digital excellence and innovation. Key Responsibilities: Develop and … ensuring alignment across departments. Manage third-party technology and service providers. Deliver data-driven insights, analytics, and performance reports to support ongoing growth. Champion innovative digital experiences that enhance customer engagement and drive direct bookings. What You’ll Bring A proven track record as a Senior e-Commerce Manager or Head of e-Commerce. Strong understanding of PPC, SEO … and analytics, including hands-on experience with Google Analytics. Experience in CRM management and building retention/re-engagement strategies. Knowledge of web and mobile app development (for managing external agencies and cost assessment). Highly analytical, data-driven, and commercially minded. Excellent communication and leadership skills, with the ability to manage multiple stakeholders and projects simultaneously. Experience More ❯