1 to 25 of 27 Remote/Hybrid Customer Service Jobs in Hampshire

client, a global leader within the technology distribution sector, is seeking a highly organised and customer-focused Service Delivery Executive to join their successful Retail team in Basingstoke. This is an excellent opportunity for someone with strong customer service, operations, order management, or account support experience … thrives in a fast-paced environment and enjoys building strong relationships with both customers and internal stakeholders. Key Responsibilities Process and validate customer purchase orders accurately and within agreed service levels. Coordinate with logistics and warehouse teams to ensure timely and successful deliveries. Monitor customer orders ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

Graduate Customer Support Analyst Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great) Market Leading Healthcare Company Established for over 12 years. Office Location: Surrey (GU postcode) Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH Working Hours … probation period) G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team. I am looking for a Graduate Customer Support Analyst who has experience of: Ensuring ...

medical, diagnostic and critical care equipment across the UK and Ireland, supporting healthcare providers with specialist technologies and associated clinical solutions. As a Field Service Engineer, you will predominantly work within the product branch identified above, either X-Ray or Critical Care, and will develop and maintain the specialist … installation, preventative maintenance, calibration, fault diagnosis and repair activities to support safe equipment performance, compliance and uptime. The role requires a professional, proactive and customer-focused approach, strong technical capability and confidence when working in clinically sensitive environments. Key Responsibilities & Competencies: Field Service, Maintenance & Repair Carry out installation ...

Business Development Executive Test & Measurement Solutions Location: Hybrid or field Basingstokeoffice or home-based and customer-facing Territory: UK & Ireland Contract: Permanent, full-time The Client Our client is looking for a motivated and commercially minded Business Development Executive to support the continued growth of their UK and Ireland … brand in UK and Europe with key industry figures leading the company to year-on-year growth. About the role This is a varied, customer-facing sales role where you will work with customers across engineering and technology-led sectors, helping them access professional Test & Measurement equipment through rental ...

that drives us toward our mission. Your Key Outcomes and Responsibilities Monitor security alerts continuously and take timely, consistent action in line with agreed service priorities, protecting customer services and reducing the time threats remain undetected or uncontained. Analyse alerts and supporting telemetry from SIEM … document an evidence-based rationale and escalation material risk without delay. Create and maintain complete, accurate cyber security incident records in the relevant IT service management (ITSM) tool, ensuring that evidence, timestamps, affected assets, indicators, actions, ownership and escalation decisions support effective response, handover and audit. Correlate logs ...

Line) Location Southampton My client, an established and trusted IT Managed Services Provider have an urgent requirement for a number of technical and customer focused IT Helpdesk Engineers to join their team based at their beautifully refurbished offices. My client is an ISO accredited managed IT support company based … point of contact for technical incidents reported by a diverse portfolio of small to medium-sized business clients. Operating in a fast-paced Managed Service Provider (MSP) environment, your core mission is to log, troubleshoot, and swiftly resolve day-to-day technical issues. You will heavily focus ...

Field Service & Installation Engineer (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Field Service & Installation Engineer to provide … continued support to our growing and established customer base within Exeter and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure ...

Technical Support Help Desk - 1st line support. Afternoon shift at Havant, Hampshire, UK. Join a supportive Service Desk team where you'll be the first point of contact, helping customers get back up and running quickly. You'll resolve tickets efficiently, use trusted knowledge resources, and work alongside colleagues … contact for all IT support requests via phone, email, chat and ticketing systems. Log, categorise, prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company's incident management application Escalate calls to the Desktop Team ...

across the Group. The Enterprise Applications Associate will focus primarily on supporting the administration and day-to-day operation of our ITSM platform, Ivanti Service Manager, and its associated capabilities. The role will also assist with functional and technical support across the wider Enterprise Applications portfolio, helping to maintain … controlled enhancements under the guidance of more experienced colleagues. This is an Associate-level opportunity for an individual who has developed a foundation in customer service, analytical thinking and application support, and is ready to build broader technical capability. Working with colleagues, suppliers and business stakeholders, the role ...

sized enterprise) customers. As we continue to expand our portfolio and grow through acquisition, we're committed to setting new industry standards in managed service excellence. We want to redefine what world-class technical support means in today's fast-moving technology landscape. As a Solutions Engineer … expertise, taking on complex faults and escalations. Work regularly with project management teams, 3rd Line Engineers (our most senior technical support engineers) and Service Desk Agents. Lead the delivery of small, medium and large projects as part of a team, and support other engineers on the more complex ones ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group. Work Area: Sales, Customer Services & Training Management Country/Region: United Kingdom Job Location: Fareham Working Model: Hybrid Employment Type: Full time/regular Company: TUV SUD Ltd. ...

Hampshire £30,000 - £35,000 + benefits We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could … SLAs Troubleshooting and managing client tickets from start to resolution Working closely with stakeholders, analysts, and developers Communicating clearly with clients and delivering excellent customer service Gathering requirements for system changes (RFCs) and supporting their delivery Testing, documenting, and supporting application updates Assisting with debugging and implementing improvements ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including analysis ...

cost savings Provide technical support, resolve incidents and implement long-term solutions to recurring issues Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador Create and maintain technical documentation, knowledge resources and support materials Mentor colleagues, share best practice … Management qualifications, or be prepared to studytowards one. You'll thrive in this role if you: Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work. Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders. Are a natural ...

will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Role-specific training is available through ...

next three years , this is an excellent environment to accelerate your IT career. Required Skills: Experience within 1st Line IT Support/Helpdesk/Service Desk Basic understanding of Networking, DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service ...

next three years , this is an excellent environment to accelerate your IT career. Required Skills: Experience within 1st Line IT Support/Helpdesk/Service Desk Basic understanding of Networking, DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service ...

activities. Applicants should hold ServiceNow certifications and ITIL Foundation, with strong scripting skills and a proven track record in enterprise deployments. The role emphasizes customer service and cross-site collaboration. #J-18808-Ljbffr ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers click apply for full job details ...

Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.The Cyber Defence Analyst protects customer services by identifying, investigating and helping to contain cyber threats across a 24x7x365 multi-customer CSOC.The role converts security telemetry, threat intelligence and vulnerability … motivation to develop quickly in the role.Your Key Outcomes and Responsibilities• Monitor security alerts continuously and take timely, consistent action in line with agreed service priorities, protecting customer services and reducing the time threats remain undetected or uncontained.• Analyse alerts and supporting telemetry from SIEM ...

with industry-leading automation solutions. We are looking for candidates based around London and the South of England, ideally south of Birmingham. In this customer‐facing role, you will deliver technical support, maintenance, project work, and emergency services for automation systems across industries such as pulp and paper, energy … wastewater, minerals, and marine. Reporting to the Area Service Manager, you will be based in Southern England with flexible remote working options. Your Responsibilities Deliver automation service projects and support activities for Valmet's installed customer base across the UK and Ireland. Provide routine and on‐demand ...

Change Manager, managing a team of Project Coordinators who provide administrative support to projects, and manage standard changes across a diverse portfolio of customer projects. As Project Support and Change Manager, you will be responsible for the day-to-day management of the Project Coordination team, ensuring high-quality … administrative support, accurate reporting, effective resource coordination and meticulous record keeping across all projects and changes. Alongside managing the PMO function, you will manage customer standard changes ranging from equipment requests to the implementation of new technical solutions. You will oversee changes from initial request, through scoping to implementation ...