1 to 25 of 27 Remote Customer Service Jobs in Hampshire

Job Description: Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid with Farnborough head office Benefits include: 25 days holiday, private medical … scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. The team currently spend … week at the Farnborough office and 1-2 days per week working from home. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to More ❯

Job Description: Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid with Farnborough head office Benefits include: 25 days holiday, private medical … scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. The team currently spend … week at the Farnborough office and 1-2 days per week working from home. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to More ❯

Own It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. You will oversee … service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction, operational excellence and … essential for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment More ❯

thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management … solution. We are seeking an additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through chat channels including Slack, ensuring responses are lightning fast and … be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales More ❯

Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. Keep up to date with new and emerging technologies and … technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and verbal. Ability to work under pressure, multitask, and prioritise … workloads. Willingness to travel internationally to service our global offices. IT Systems Administrator, the benefits A collaborative culture of continuous learning to aid progression. 25 days of annual leave plus bank holidays. Pension Scheme. Wellness days. Birthday off after one year length of service. Creative spacious offices with breakout More ❯

Office 365 migration and deployments Possess an inquisitive mind and want to make the world a better place by fixing issues, delivering a good service and configuring systems in the best way for the customer. You would work from the office unless needing to visit one of our customers … and that's why we have far fewer out of hours calls than other MSP's. The hospitality industry is all about providing good customer service, and thats exactly the same for us too, so you would need to share this same positive customer-focused ethos. If More ❯

Engineer: Resolve escalated technical issues from the 1st Line Support team across hardware, software, and networks. Perform system troubleshooting, maintenance, and upgrades. Provide exceptional customer service and ensure minimal downtime. Collaborate on IT projects, offering expertise in system design and implementation. Requirements: Proven experience in 2nd Line IT More ❯

public sector organisations with innovative Microsoft Dynamics and Power App business solutions. We currently drive digital transformation through the access, automation and analysis of customer data for over fifty UK clients. Job Description: We are seeking a confident and experienced Microsoft Dynamics 365 specialist to join our team. In … require your expertise to design, configure, and implement custom Dynamics solutions. Success in this role means delivering two projects per year and always exceeding customer expectations. Whether you have lots of experience working on multiple Microsoft Dynamics 365 client projects or are an in-house Dynamics 365 Administrator ready … stakeholders at all levels. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Dynamics 365 Sales or Customer Service experience preferable but not essential. What We Offer: Benefits package (incl. private healthcare, dental insurance, home broadband contribution, discretionary bonus). Opportunities More ❯

our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Support Specialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well More ❯

good all-round IT knowledge Possess an inquisitive mind and want to make the world a better place by fixing issues, delivering a good service and configuring systems in the best way for the customer. You would work from the office unless needing to visit one of our customers … and that's why we have far fewer out of hours calls than other MSP's. The hospitality industry is all about providing good customer service, and thats exactly the same for us too, so you would need to share this same positive customer-focused ethos. If More ❯

company culture and core values: Quality, Respect, and Integrity. These values guide every decision we make to ensure we maintain the highest levels of customer service and help create an environment that is great to work within. Every employee has the opportunity to progress and feel supported in More ❯

terminal availability. Provide UK on site field support to all customers such that agreed levels of equipment availability are maintained. Ensure a highly effective customer service culture is developed for the technical maintenance and support department with all employees fully dedicated to ensuring that, Infrastructure Management is recognised More ❯

Do you have experience of working in a sales focused role within an IT Value Added Reseller/Managed Service Provider? Are you looking for more of an Account Manager role that does not involve cold calling? Superb opportunity to join an established high quality IT VAR/MSP … You can be in more frequently if you would like. DUTIES & RESPONSIBILITIES: To contribute to the overall efforts of the Sales team in achieving service and revenue targets To effectively support in managing a portfolio of accounts to ensure timely renewal payments through communication by phone, email, and where … necessary, face-to-face meetings Provide exceptional customer service to internal and external customers through written and verbal contact To build strong working relationships within each client account, expanding all contact networks to obtain maximum buy-in potential through quarterly contact. To identify cross and up-sell opportunities More ❯

pizza and a posh coffee machine! 2nd Line Technician - The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. … Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. This role More ❯

similar position and/or hold an education within IT/Cyber Security with a basic understanding of network infrastructure. Duties include: Dealing with customer enquiries and trying to resolve as first point of call Escalating issues to Engineers Provide technical support Raising tickets Ensure critical issues are communicated … good understanding of DELL, HP and Mac systems Proficient with Microsoft 365 products Hold a degree or education within IT or Cyber Have excellent customer service skills If you would like to know more about these roles, please get in touch with us today or apply!! Please note More ❯

If you're all about top-notch customer experiences and you've got the supervisory skills to match, then this is your perfect role! About the role: We are looking for a dynamic Support Services Supervisor to join our team in this brand-new role. Reporting to the Support … Services Manager, you will lead our Sales Support and Tech Support teams (six people in total) and ensure the wider team, including Customer Services and Inbound Sales, works cohesively to consistently deliver outstanding service across all customer support functions. You will be dealing with predominantly Business to … month maternity leave as Acting Support Services Manager, where you'll broaden your management skills by overseeing the full support services areas, which include Customer Services, Inbound Sales, Sales and tech Support and service delivery. More about this can be discussed at interview. What we need from you More ❯

need To succeed in this role, you'll need a basic knowledge of IT troubleshooting and problem solving as well as experience within a customer service environment. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and More ❯

Company description: Senior Support Manager Location: Waterlooville Role Type:Full-Time, Permanent This role is responsible for leading and managing the Customer Support teams for Swan and The EPOS Bureau to deliver a world-class support service to the customers, and ensuring a strong, fit for purpose and … effective customer support capability. Accountable for overseeing all levels of support teams and ensuring customer satisfaction is meet at all times. Job description: What Youll Be Doing: Manage and support the Customer Support Managers to support their teams Manage KPIs and ensure that SLAs are met across … all the support function. Coach and mentor the Customer Support Managers, providing them with the tools they require to carry out their daily roles Carry out performance management and regular one to ones for the Customer Support Managers, identifying areas of growth and development Identify and highlight risks More ❯

week The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions More ❯

The Role We are looking for an experienced Senior Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to scope, design, plan, and document technical solutions, implement technical solutions, and More ❯

Fareham. You will ideally be happy being in the office c3 days per week. ROLE OVERVIEW To be a point of escalation from the service desk which provides support to external customer end-users who need assistance. This could involve fixing a technical fault, answering a query, fulfilling … a service request anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and security administration. You will be committed to delivering excellent customer service. Your strong communication skills will help you to diagnose the … Most of your work will take place over the phone, by email and through fault finding programmes that enable you to diagnose and fix customer problems remotely. DUTIES & RESPONSIBILITIES: To act as an escalation point for L1 Service Desk Analysts Support with the administration and scheduling of cases More ❯

UK for 10 years. The role: As a ServiceNow Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based … and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM More ❯

UK for 10 years. The role: As a ServiceNow Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based … and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and … integrations with other platforms. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM More ❯

Introduction Infinigate Cloud is an award-winning cloud distributor and Microsoft Indirect Provider offering a value-add service to customers with a portfolio of cloud, managed and professional services. Infinigate Cloud place ‘people’ at the heart of all we do – whether that is our partners, their customers or the … a fast-changing environment • Excellent organisational skills working well both in a team environment and individually • Experience of successfully working in a remote or customer facing environment Personal requirements Infinigate’s values (Own it, Aim High and Be Open!” underpin a strong collaborative culture and successful inclusive working environment. … base salary + £10,000 variable commission) per annum • 25 days annual leave rising to 28 days with length of service, plus bank holidays. • Day off on your birthday. • 2 paid volunteer days per year • Additional holiday purchase scheme • Life assurance of 4 x basic salary and group income More ❯

Executives positions for the German and Nordic Market. Tasks What you will be doing: B2B inbound and outbound outreach (50/50) targeting ideal customer profiles on behalf of our technology clients to book qualified discovery meetings Build rapport & nurture relationships with C-level prospects in DACH or Nordic … region Act as a main point of contact for your clients and provide exceptional customer service. Prospecting new clients to identify their pains and qualify interest in the new SaaS solution Negotiate and close deals of up to EUR 5,000 and ensure warm handover of qualified opportunities for More ❯