23 of 23 Remote/Hybrid Customer Service Jobs in Hampshire

peak period only Weekend working is on a rota basis, with two days off in lieu when working a weekend. We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity … someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service. You will communicate with customers across a variety of channels including telephone, email and live chat , assisting with everything from new orders and product enquiries through to deliveries ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge … between technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career ...

About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join … expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge ...

About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join … expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

Graduate Customer Support Analyst Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great) Market Leading Healthcare Company Established for over 12 years. Office Location: Surrey (GU postcode) Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH Working Hours … probation period) G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team. I am looking for a Graduate Customer Support Analyst who has experience of: Ensuring ...

Role – Service Desk Engineer (DV Clearance) Location – Hybrid, Farnborough 2-3 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client … looking for a talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this ...

with key decision makers through face-to-face engagement.* Form and execute strategic account plans to drive growth and deliver value.* Negotiate high-value customer opportunities with confidence and credibility.* Identify incremental business opportunities through strong customer relationships.* Coordinate internal resources across sales, operations, and specialist business units. … Lead board-level engagement activity aligned to customer objectives.* Deliver value propositions that balance customer needs with margin expectations.* Gather insights through account profiling and analysis to maximise opportunities.* Ensure accurate reporting and pipeline management in CRM systems.* Promote and drive adoption of TD SYNNEX’s e-commerce ...

Service Coordinator - AV Integrator (1 Year Maternity Cover) Location: Farnborough (Hybrid Working) Salary: (£30,000 - £35,000) Hours: Full-time, 5 days per week About the Role We are seeking a highly organised and proactive Service Coordinator to join our clients team on a fixed-term maternity cover … excellent opportunity for an experienced administrator or coordinator who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service to both clients and internal stakeholders. Key Responsibilities As Service Coordinator, you will be responsible for the day-to-day management and scheduling ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

solutions provider with a strong track record in delivering complex infrastructure projects across education and commercial environments. They pride themselves on providing outstanding service and long-term value to their clients, while fostering a supportive and collaborative culture for their employees. What will you be doing? As a Project … Health & Safety, and quality procedures What will you need? * Proven experience in a project coordination or similar role * Exceptional organisational and planning skills * Excellent customer service and communication skills (phone and face-to-face) * Strong knowledge of Microsoft Office and competent IT skills * Attention to detail and ability ...

cost savings Provide technical support, resolve incidents and implement long-term solutions to recurring issues Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador Create and maintain technical documentation, knowledge resources and support materials Mentor colleagues, share best practice … qualifications, or be prepared to study towards one. You'll thrive in this role if you: Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work. Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders. Are a natural ...

England Hockey, England Netball and British Judo. Based in Havant, the business has purpose-built offices and warehousing and prides itself on delivering excellent customer service and high-quality products. As the business continues to grow its online presence, they are looking for a Marketing Executive … 5.30pm. Potential to work from home one day per week once established in the role. 20 days' annual leave, increasing to 25 days with service, plus bank holidays. Private pension with a matched contribution of 3%. Personal training and development budget. Dedicated laptop and technology stack. On-site ...

SLAs * Troubleshooting and managing client tickets from start to resolution * Working closely with stakeholders, analysts, and developers * Communicating clearly with clients and delivering excellent customer service * Gathering requirements for system changes (RFCs) and supporting their delivery * Testing, documenting, and supporting application updates * Assisting with debugging and implementing improvements ...

understanding of IT - Excellent experience of Microsoft Excel - High level of accuracy - Ability to meet deadlines - Ability to manage own time - Excellent communication and customer service skills - Desire to learn and ability to pick things up quickly - Professional telephone manner - Can do attitude Fareham, Hampshire 37.5 Hours ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical es... WKCL1_UKTJ ...

Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers click apply for full job details ...

Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions … delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks ...

Controller will be responsible for the day-to-day management of the sales ledger, the collection of outstanding debt and the maintenance of accurate customer accounts. The role involves managing a high volume of invoices each week. Individual invoice values may be relatively modest, but the quantity requires strong … across the business. Key Responsibilities: Credit Control and Ledger Management Take day-to-day ownership of the sales ledger. Proactively manage and collect outstanding customer balances. Contact clients by telephone and email regarding overdue accounts. Build professional and constructive working relationships with clients. Resolve invoice, timesheet, payment and account ...

will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through … Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid ...