20 of 20 Remote Customer Service Jobs in Hampshire

IT Service Manager Location : Ringwood, Hampshire + Hybrid home working Salary : 30 - 33k DOE + Benefits + Company Profit Share Hours : 37.5 hours per week The Role As an IT Service Manager, you will be responsible for managing the operational running of the business-as-usual service support services, including the allocation of duties and tasks, as … well as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both our internal and external customers. You will analyse data and metrics, feeding into the problem management processes, to identify trends, exceptions, and areas for improvement. Maintain oversight of incident requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends … uncover problems and highlight opportunities for improvement. Management of major incident tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills & Experience: Proactive and innovative approach. Experience and knowledge of utilising More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k - £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk … cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject More ❯

Customer Success Manager – (SaaS/property tech) Salary: £45–60k (DOE) + excellent benefits including a bonus, flexible working, private healthcare, generous pension, monthly training and more Location: Fully Remote (with occasional UK travel) My client is a fast-growing property tech company that’s changing the way the industry works. Over the past decade, they’ve built a … strong reputation for innovation and customer service, and now they’re expanding across the UK. Their success comes down to one thing – their people. They are a close-knit, passionate team who genuinely care about delivering an exceptional experience for customers. They have created a brand-new role for a Customer Success Manager to join them on … strong, trusted relationships and helping customers get the most out of the platform. Spotting opportunities to add value, whether that’s through new features, training, or insights. Championing the customer’s voice internally – you’ll make sure their feedback shapes the product roadmap. Staying on top of industry trends and sharing knowledge that helps customers thrive. What it’s More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

a UK-based technology group that provides innovative software and integrated payments solutions. Through our portfolio of specialist platforms, we help businesses in multiple sectors streamline operations, deliver better customer experiences, and unlock growth. Swan Retail, part of ClearCourse, specialises in bespoke EPOS systems designed for retailers of all sizes. By combining sector expertise with our group-wide capabilities … we deliver solutions that are future-proof, customer-focused, and fully supported. At ClearCourse, we live by our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role … customers, ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯

are a good match for this role due to high levels of interest. Through our portfolio of specialist platforms, we help businesses in multiple sectors streamline operations, deliver better customer experiences, and unlock growth. Swan Retail, part of ClearCourse, specialises in bespoke EPOS systems designed for retailers of all sizes. By combining sector expertise with our group-wide capabilities … we deliver solutions that are future-proof, customer-focused, and fully supported. At ClearCourse, we live by our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role … customers, ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯

2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers … support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent … Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills More ❯

Are you an experienced IT Support Technician looking for your next challenge We're looking for a proactive and customer-focused individual to join a busy helpdesk team in Waterlooville. In this role, you'll be the first point of contact for our customers, providing initial technical support, troubleshooting issues, and ensuring incidents are handled quickly and effectively. You … ll play a key role in delivering an excellent service, solving problems, and escalating where required - all while keeping customers informed every step of the way. Key Duties Act as the first line of support for customer incidents and requests via phone, email, and ticketing system. Perform initial troubleshooting of software bugs, system failures, and connectivity issues. Provide … first-time fixes where possible and follow escalation procedures when required. Prioritise incidents based on urgency and customer impact. Keep customers updated on progress, expected resolution times, and outcomes. Document recurring issues and solutions to improve the knowledge base. Monitor system performance and logs, reporting potential issues before they escalate. Support post-incident analysis by identifying root causes and More ❯

work for a Leading and growing IT solutions provider within their sales support and order management team. This role is responsible for managing and processing a high volume of customer orders accurately through to delivery. Full training and onboarding provided. Candidate requirements: Good IT and administrative skills with the ability to use multiple systems Experience in a similar role … E.G. Sales Administrator, Sales Coordinator, Customer Service Administrator. High levels of accuracy and attention to detail Effective communication skills when dealing with customers and internal teams Experience of using an ERP system (SAP would be highly advantageous). Sales Administrator - The role: Receipt of customer PO's, verify all information is present, correct errors with stakeholders and … PO system Checking inventory to determine availability of requested products/services Raising purchase requisitions and/or advising stakeholders to purchase stock Raising internal RMA/Credits on customer accounts and associated procedures Creation of customer quotations using internal system on request, ensuring competitive pricing and lead times. Management of your quotes to ensure they are updated More ❯

for an ambitious IT Application Support Analyst. You'll play a pivotal part in managing internal cloud platforms, supporting our clients, and driving process automation. With a mix of customer-facing responsibilities and technical challenges, no two days will be the same. Key Responsibilities: Handle incoming support calls, logging and updating service tickets Provide remote and international on … and more Optimise internal cloud platforms to enhance efficiency and reduce errors Collaborate on projects and update client documentation Ensure SLA response and resolution targets are met Provide outstanding customer service at all times Benefits £42,000 – £45,000 salary Funded training and professional certifications 20 days holiday + bank holidays (increasing to 25 days with service … least two years' IT or application support experience and the technical expertise to hit the ground running. About you: 2+ years troubleshooting hardware/software issues 2+ years in customer-facing IT support Microsoft SQL Server experience Windows Operating Systems knowledge Networking skills (TCP/IP, UDP, VLANs, Wireshark, Netstat, etc.) Automation experience and exposure to APIs Telecommunications knowledge More ❯

Technology is a global IT services leader dedicated to delivering excellence for our customers and colleagues. We operate in over 60+ countries, over 130 000 employees, and a wide customer base and have a track record of 60+ years of innovation. DXC Enterprise Applications help customers to develop, integrate, implement, manage, and modernise enterprise applications within their line of … Bank Accounting, Cost Centre Accounting, Product costing and Profit Centre Accounting. Experience in Treasury Management or Fiori an advantage. What you will be doing : - Working closely with our varied customer base utilising your knowledge and experience providing advice and support around FICO SAP configuration and business processes. Support and liaise closely with corresponding client teams to resolve issues, provide … solutions, and offer support to clients to meet contractual obligations. Deliver Great Customer Service - build effective working relationships with colleagues, as well as internal & external customers. Deliver Customer Change - working with our customers to: Gather and analyse requirements, define, validate, and design solutions. Translate requirements into estimates and functional specifications, working with appropriate teams to comprehensively detail More ❯

Genuine interest in a career in B2B PR, social media, and current affairs• Proficient user of all Microsoft Office applications.• Values and consistently delivers a high quality and innovative service to all customers, colleagues and partners.• Demonstrable interest in trends in the technology PR and marketing sectors About Whiteoaks International: At Whiteoaks International, we provide a complete range of … may also have experience in the following: Key Account Manager, Account Manager, Sales Manager, Account Management, Business Development Manager, Business Development Executive, Account Executive, Client Relationship Management, Relationship Management, Customer Service, New Business Development, Field Sales, Communications Coordinator, Digital Marketing Coordinator, Online Marketing, Email Marketing Assistant, Marketing Assistant, PR Coordinator, Marketing Administrator, Marketing Executive, Marketing Co-ordinator, Marketing More ❯

stakeholders up to Director level Confident in leading technical discussions and presenting solutions to clients Self-motivated and results-oriented, with strong decision-making skills Focused on delivering exceptional customer service and quality outcomes This is an opportunity to work on high-profile, complex IT projects across Defence, Government and Enterprise customers. You’ll combine technical expertise with More ❯

stakeholders up to Director level Confident in leading technical discussions and presenting solutions to clients Self-motivated and results-oriented, with strong decision-making skills Focused on delivering exceptional customer service and quality outcomes This is an opportunity to work on high-profile, complex IT projects across Defence, Government and Enterprise customers. You’ll combine technical expertise with More ❯

is a trusted UK-based IT solutions provider with a strong track record in delivering complex infrastructure projects across education and commercial environments. They pride themselves on providing outstanding service and long-term value to their clients, while fostering a supportive and collaborative culture for their employees. What will you be doing? As a Project Coordinator, you'll play … delivery * Ensuring compliance with company, Health & Safety, and quality procedures What will you need? * Proven experience in a project coordination or similar role * Exceptional organisational and planning skills * Excellent customer service and communication skills (phone and face-to-face) * Strong knowledge of Microsoft Office and competent IT skills * Attention to detail and ability to work under pressure * Flexible More ❯

is a trusted UK-based IT solutions provider with a strong track record in delivering complex infrastructure projects across education and commercial environments. They pride themselves on providing outstanding service and long-term value to their clients, while fostering a supportive and collaborative culture for their employees. What will you be doing? As a Project Coordinator, you’ll play … delivery • Ensuring compliance with company, Health & Safety, and quality procedures What will you need? • Proven experience in a project coordination or similar role • Exceptional organisational and planning skills • Excellent customer service and communication skills (phone and face-to-face) • Strong knowledge of Microsoft Office and competent IT skills • Attention to detail and ability to work under pressure • Flexible More ❯

is a trusted UK-based IT solutions provider with a strong track record in delivering complex infrastructure projects across education and commercial environments. They pride themselves on providing outstanding service and long-term value to their clients, while fostering a supportive and collaborative culture for their employees. What will you be doing? As a Project Coordinator, you’ll play … delivery • Ensuring compliance with company, Health & Safety, and quality procedures What will you need? • Proven experience in a project coordination or similar role • Exceptional organisational and planning skills • Excellent customer service and communication skills (phone and face-to-face) • Strong knowledge of Microsoft Office and competent IT skills • Attention to detail and ability to work under pressure • Flexible More ❯

ERP Application) Location: Chandlers Ford, Eastleigh Salary: Circa £50,000 An ERP solutions company is hiring for a Developer to join their growing team. With clients across manufacturing, distribution, customer service, and construction, this is a chance to design and deliver ERP solutions that make a real impact. You'll work across the full development lifecycle - designing, configuring More ❯

selling, networking and referrals. Requirements of the Business Development Executive: Confident communicator Proactive Strong at generating new business opportunities and building long term relationships Sales driven Target driven Excellent customer service background Good account management skills Flexible attitude Strong work ethic More ❯

Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1 st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. … Youll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics … Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the companys Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and More ❯