2 of 2 IVR Jobs in Hampshire

Service Desk Ops Manager

Hiring Organisation: Hackajob Ltd
Location: Farnborough, Hampshire, South East, United Kingdom
Employment Type: Permanent

technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation). Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting. Collaborate with IT teams on tool enhancements, integrations, and upgrades. Evaluate emerging technologies and make recommendations for adoption. We believe strong connections ...

VOIP Helpdesk Analyst

Hiring Organisation: Southern Communications Ltd
Location: Basingstoke, Hampshire, South East, United Kingdom
Employment Type: Permanent
Salary: £35,000

troubleshooting of cloud hosted telephony systems. Logical troubleshooting and problem-solving skills in VoIP environments with a good understanding of telephony concepts including IVR, ACD, CTI. Technical expertise in configuration and troubleshooting vendor products from Cisco, Yealink, Grandstream, Poly. Ability to communicate effectively at all levels, with excellent oral ...