Service Desk Ops Manager
- Hiring Organisation
- DXC Technology
- Location
- Farnborough, Hampshire, UK
- Employment Type
- Full-time
/chatbot technologiesIdentify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)Ensure telephony/ACD systems are optimised for call routing, IVR, and reportingCollaborate with IT teams on tool enhancements, integrations, and upgradesEvaluate emerging technologies and make recommendations for adoption\n At DXC Technology, we believe strong ...