3 of 3 IVR Jobs in Hampshire

equipment vendors. * Perform post-resolution follow-ups with end users who have logged calls. * Administer telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response and video conferencing systems. * Configuration of Mobile Devices * Perform troubleshooting steps for each ticket, documenting all steps taken to provide a high first contact fix rate as per knowledge More ❯

trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary More ❯

You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for More ❯