. Familiarity with network monitoring and management systems. Command-line knowledge of UNIX/Linux operating systems. Experience with trouble ticket systems such as Remedy or ServiceNow. Knowledge of WebRTC, TLS, and SRTP protocols. Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS More ❯
Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
Nomios UK&I Limited
third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets are updated in a timely manner with relevant information, actions taken, and status changes Prioritise tickets based on severity and impact More ❯
II: Security+ or higher Certification Must demonstrated expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10 Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software Basic network troubleshooting skills Excellent customer service skills Excellent oral and written communication skills Preferred More ❯
/solutions Planning, creating & coordinating data/information to implement the technical solution (s) Trouble shooting - organising measures in connection with technical issues to remedy system errors Collaborate with Solution Architect for decisions on implementation of complex technical solutions & system optimisation Inspecting and accepting products from sub suppliers and More ❯
