We are recruiting for two 2nd Line IT ServiceDesk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies … strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT ServiceDeskEngineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident More ❯
Whiteley, Fareham, Hampshire, England, United Kingdom
Tailor Made Technologies
We are recruiting for two 2nd Line IT ServiceDesk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies … strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT ServiceDeskEngineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Spectrum IT are working with a local Portsmouth client to help them find a Contract IT ServiceDeskEngineer with extensive experience in Google based environments (Google Workspace). This role has been deemed OUTSIDE IR35, will be for an initial 3 month contract and you will be required to be onsite 4 days per week … day remote working per week). Role: As the IT ServiceDeskEngineer you will act as the initial point of contact for IT assistance across the business. You'll be passionate about ensuring the business receive timely, effective, and professional support for their IT technical needs. Overall you'll play a crucial role in maintaining operational … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the ServiceDesk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT ServiceDeskEngineer with experience in Google based environments (Google Workspace). This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month contract and you will be required to be onsite 4 days per week … day remote working per week). Role: As the IT ServiceDeskEngineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the ServiceDesk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks More ❯
Waterlooville, Hampshire, South East, United Kingdom
Sterling Bridge Limited
Role: ServiceDeskEngineer Location: Portsmouth (Onsite) Salary: £25,000 - £30,000 Rapidly Growing MSP | Career Progression | Exposure to Cloud & Infrastructure Were working with a fast-growing MSP based in Portsmouth, known for delivering high-quality IT support and modern infrastructure solutions. Theyre now hiring a ServiceDeskEngineer to join their growing team. … Experience supporting Windows 10/11, Microsoft 365 & Active Directory Good understanding of basic networking DNS, DHCP, VPNs Comfortable with ticketing systems and remote troubleshooting Excellent communication and customer service skills MSP experience is ideal Exclusive Benefits: Competitive Salary (£25,000 - £30,000) Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 2nd Line, Projects, or Cloud More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Checkatrade
in the future, and putting technology at the heart of its growth? At Checkatrade, we're transforming how homeowners find trusted trades, and we're looking for a Senior ServiceDeskEngineer to play a key role in delivering seamless IT support across our expanding business. Based in our Portsmouth office , this is a hybrid role with … team, supporting our drive to elevate internal capability. Travel to the London office when required to support on-site needs. What You'll Bring Demonstrated experience as a Senior ServiceDeskEngineer , with proven success delivering both 1st and 2nd line support. Strong experience with Google Workspace and Okta - essential to supporting our modern, cloud-based infrastructure. … skills; confident supporting users at all levels. Experience supporting digital transformation projects and rapid adoption of new tools and technologies. A proactive, resourceful mindset with a passion for great service and continuous improvement. Why Join Us? Be part of a business that's investing in advanced tools, platforms, and technologies. Work alongside passionate teams across product, engineering, and operations. More ❯