ITO Team Lead - secure on-site Hampshire
- Location
- Farnborough, England, United Kingdom
obligations. Please note this role will require on-site attendance 5 days a week. The ITO Team Lead provides technical and people leadership for infrastructure operations across DXC-managed customer environments, managing team development, performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead … skill, capacity and priority; ensure shift/on-call cover. Track SLAs/KPIs; elevate capacity and staffing risks to the SDM. Forecast infrastructure needs from utilisation; maintain configuration control. Analyse incidents, SLAs and recurring issues to improve services. Drive lasting fixes, current guidance, incident reviews and team ...