Knowledge Analyst
- Hiring Organisation
- NEC Software Solutions
- Location
- Hartlepool, County Durham, UK
- Employment Type
- Full-time
difference in the world! Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes: Continually improving the Knowledge Management processes. Ensuring that Knowledge articles within the Knowledge Base … relevance, accuracy and currency. Work closely with all areas of IT support and development to transfer knowledge allowing improved First Time fix capabilities and customer satisfaction. Work closely with Problem Management to ensure suitable work-arounds to existing problems are recorded, managed and used effectively. Examine potential areas ...