4 of 4 Customer Experience Jobs in Hatfield

experienced and dynamic Global Head of Marketing to lead our marketing efforts across multiple regions. This role will be responsible for developing and executing comprehensive marketing strategies that drive customer acquisition, engagement, and retention for both our consumer app users and B2B clients. The ideal candidate will have a deep understanding of digital marketing, brand positioning, growth strategies, and … go-to-market execution on a global scale and have at least 5 years of experience in leading global teams. What you will do Develop and execute a global marketing strategy that aligns with company objectives for both B2C and B2B segments. Own global brand positioning, messaging, and storytelling to establish a strong market presence. Develop go-to-market … strategies for new product launches and regional market expansions. Lead customer acquisition, retention, and lifecycle marketing strategies for consumer app users and B2B clients Oversee digital and traditional marketing campaigns, ensuring brand consistency and performance optimization. Drive demand generation efforts through performance marketing, content marketing, SEO, paid media, social media, partnerships, and influencer collaborations. Utilize data-driven insights and More ❯

of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate … service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote … CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions Support pre-sales and discovery efforts, championing platform standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting More ❯

first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. Role Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support More ❯

Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customer service team and managing enquiries through support tickets or email inboxes. Ability to follow documented procedures and escalate appropriately. Ability to More ❯