4 of 4 Customer Experience Jobs in Hemel Hempstead

the go-to expert for customers, helping them navigate technical challenges. Your role will include: Supporting ERP Modules: Accounting, Stock, CRM, E-commerce, BI, and Supply Chain. Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. Documentation: Record problems, solutions, and best practices for future reference. Collaboration: Work with colleagues and customers to troubleshoot and … problem-solving with strong analytical skills. Initiative and the ability to work independently or in a team. Excellent written and verbal communication with a friendly, empathetic manner. Confidence managing customer experience under pressure. Qualifications & Experience Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen … or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including Scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? Private Healthcare - your well-being matters. Pension Plan - with company contributions to help you plan for More ❯

the go-to expert for customers, helping them navigate technical challenges. Your role will include: ?? Supporting ERP Modules: Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain. ?? Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. ?? Documentation: Record problems, solutions, and best practices for future reference. ?? Collaboration: Work with colleagues and customers to troubleshoot and … problem-solving with strong analytical skills. ? Initiative and the ability to work independently or in a team. ? Excellent written and verbal communication with a friendly, empathetic manner. ? Confidence managing customer experience under pressure. Qualifications & Experience ?? Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen … or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-Commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? ?? ?? Private Healthcare - your well-being matters. ?? Pension Plan - with company contributions to help you plan for More ❯

Support Manager Location: UK (Hemel Hempstead) Support Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible for leading, mentoring, and developing a … high-performing team. Your leadership will be crucial in driving the team to achieve key performance indicators (KPIs) and maintaining the highest standards of customer satisfaction. We are looking for a dedicated and innovative professional to join our team. If you are driven by excellence and eager to contribute to a forward-thinking organisation, we encourage you to apply. … to our team. Scope of Role The Support Manager will be responsible for overseeing the day-to-day operations of the support team and ensuring a consistent, high-quality customer experience. Your duties will include: Provide direction, support, and motivation to the team to ensure they meet their individual and collective goals. Offer guidance and mentorship to team leaders More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯