3 of 3 Customer Experience Jobs in Hemel Hempstead

Support Manager Location: UK (Hemel Hempstead) Support Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible for leading, mentoring, and developing a … high-performing team. Your leadership will be crucial in driving the team to achieve key performance indicators (KPIs) and maintaining the highest standards of customer satisfaction. We are looking for a dedicated and innovative professional to join our team. If you are driven by excellence and eager to contribute to a forward-thinking organisation, we encourage you to apply. … to our team. Scope of Role The Support Manager will be responsible for overseeing the day-to-day operations of the support team and ensuring a consistent, high-quality customer experience. Your duties will include: Provide direction, support, and motivation to the team to ensure they meet their individual and collective goals. Offer guidance and mentorship to team leaders More ❯

an expanding UK support function. This is a key leadership hire—someone who can coach and develop high-performing teams, shape KPIs, and build out support operations with a customer-first mindset. You don’t need to come from an ERP background, but you do need to bring proven experience managing support teams within a customer-facing … and culture Coaching team leads and helping them scale their own impact Defining and driving KPIs across service delivery and performance Handling escalations and ensuring a consistent, high-quality customer experience Supporting process improvements and enabling the future use of automation and AI in support operations Working closely with cross-functional teams to translate business needs into action … What we’re looking for: Proven experience managing support or service teams in a fast-paced, customer-driven environment Background in ERP, SaaS, or business-critical software platforms preferred—but not essential Strong grasp of KPIs, operational metrics, and continuous improvement Confident communicator able to work across both technical and non-technical teams Exposure to AI in support More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯