4 of 4 Customer Experience Jobs in Hemel Hempstead

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

Senior Application Support Specialist Location: Hemel Hempstead, UK About Us Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact … Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact. Scope of Role The rewarding career you are looking for … Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software. Responsibilities The Application Support Specialist will More ❯

Some of your duties will include: - Developing and implementing comprehensive web marketing strategies to drive online sales - Generating reports, analysing performance data and developing actionable sales strategies - Improving user experience by ensuring a seamless and high-quality customer experience - Collaborating with industry specialist sites to ensure seamless integration of systems - Working closely with the product management team More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯