Platform Operations Engineer
- Hiring Organisation
- Eckoh PLC
- Location
- Hemel Hempstead, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts … service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage ...