6 of 6 Support Manager Jobs in Hemel Hempstead

Support Manager Location: UK (Hemel Hempstead) Support Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible … contribute to a forward-thinking organisation, we encourage you to apply. We look forward to seeing the unique impact you will bring to our team. Scope of Role The Support Manager will be responsible for overseeing the day-to-day operations of the support team and ensuring a consistent, high-quality customer experience. Your duties will include … Provide direction, support, and motivation to the team to ensure they meet their individual and collective goals. Offer guidance and mentorship to team leaders, helping them develop their skills and effectively manage their respective teams. Set, monitor, and achieve KPIs to measure the team's performance and ensure alignment with the company's objectives. Drive the adoption of automation More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager … role within the UK Customer Success Office, where you'll lead from the front-guiding and inspiring a team to consistently exceed expectations. What You'll Be Doing As Support Manager, you will oversee daily operations of the support function, ensuring every customer receives consistent, high-quality service. Your key responsibilities will include: Leading, mentoring, and developing … This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture More ❯

Support Manager Hemel Hempstead (Hybrid – 3 days per week on site) Competitive Salary + Benefits We’re looking for a people-first Support Manager to take on a newly created role within an expanding UK support function. This is a key leadership hire—someone who can coach and develop high-performing teams, shape KPIs, and … build out support operations with a customer-first mindset. You don’t need to come from an ERP background, but you do need to bring proven experience managing support teams within a customer-facing environment—whether that’s SaaS, application support, or wider production systems. The tools and product can be taught; it’s your leadership style … performance focus, and ability to drive outcomes that will set you apart. What you’ll be doing: Leading and mentoring a growing support team, embedding structure and culture Coaching team leads and helping them scale their own impact Defining and driving KPIs across service delivery and performance Handling escalations and ensuring a consistent, high-quality customer experience Supporting process More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for … day-to-day team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in … Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data flows, and integrations Ability to More ❯

locations in UK, Europe & US with over 300 members of staff. This a brand new opportunity born out of growth and demand and is an ideal role for experienced support managers who value modern tech, flexibility and career progression opportunities. What's on offer - Salary - Competitive D.O.E - Hybrid working - 3 days a week on site in Hemel. - Excellent W … role - Benefits pack - includes private healthcare, pension contribution, wellbeing schemes etc - Excellent career progression and skill up ops What do I need? - Experience in IT/Software/ERP support with ability to assist with escalations - Strong management experience - leading teams, mentoring junior staff, driving KPI's, completing line management duties etc. - Customer focused - Can identify issues at source More ❯