1 of 1 Line Management Jobs in Herefordshire

of the organisation. This includes organising user support rotas including the out of hours service and managing out of hours administration. Main duties of the job Day-to-day management of Call Management Systems (Sostenuto) and Single Point of Contact (SPOC) optimisation Management of 24/7 service operations , including the CSC Out-of-Hours Service . … Line management User Support team supporting their performance and development. KPI reporting and optimisation This activity is primarily focussed on the EPR, EPMA and EMIS clinical systems but will extend over time to other clinical systems and non-clinical systems. The post holder will need to become a rapid expert in these systems and assist in implementing ongoing … workload effectively and meet agreed deadlines Qualifications Essential Degree level education in IT or similar and/or equivalent experience Experience in supporting digital programme/change IT Service Management Qualification (ITIL) or equivalent experience Working knowledge early life support following project implementation Proven NHS environment experience Desirable Understanding project management or working towards a qualification Experience Essential More ❯