4 of 4 Microsoft 365 Jobs in Herefordshire

digital support. With structured training and on-the-job learning, you will support users across a range of digital tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot. You will learn how to diagnose and resolve common technical issues, support customer success, manage … ticketing systems. Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to: Hardware (PCs, laptops, printers) Operating systems (Windows, macOS) Software applications (including Microsoft 365/Office) User Management: Assist with basic user administration tasks, such as: Setting up new user accounts Password resets Managing security group ...

Provide 2nd line technical support across infrastructure and cloud environments Troubleshoot and resolve escalated incidents and service requests Support and administer Microsoft Azure environments Work across user, device, and access management within cloud platforms Collaborate with 1st and 3rd line teams to ensure timely issue resolution You’ll work … client base. What we’re looking for Proven experience in a 2nd Line Support role within an MSP environment Strong hands-on experience with Microsoft Azure Solid understanding of Microsoft 365 and cloud technologies Experience managing and resolving tickets in a service desk environment Strong troubleshooting ...

complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Experience administering enterprise systems (Atlassian, GitHub, M365) Understanding of Information Security and Compliance (ISO27001, Cyber Essentials+) Qualifications: Essential: Bachelor's degree or equivalent education in computer science, IT or related field Desirable ...

Code (Ansible, Terraform) • Practical scripting or automation skills (Powershell, Python, Bash) • Familiarity with containerisation tools (Docker, Kubernetes, Podman) • Experience administering enterprise systems (Atlassian, GitHub, M365) • Understanding of Information Security and Compliance (ISO27001, Cyber Essentials+ ...