2 of 2 Customer Service Jobs in Hertford

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced … support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service ...

assist with day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations while delivering excellent customer service. This is a multi-functional role covering all activities related to UK administration, enabling team members to support each other during busy periods and absences. … promptly. Document and follow up on queries in a timely manner. Monitor and maintain records for managing returns (RGAs). Identify and resolve customer issues, escalating where necessary. Support loan stock requests and maintain ERP and CRM systems. Run, review, and update reports and spreadsheets. Train and support colleagues ...