1 of 1 Proactive Monitoring Jobs in Hertford

environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role As part of the Helpdesk Team, you will be the first point of contact for technical … fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take proactive action to prevent downtime Provide 1st and 2nd line diagnosis and remote fixes for print, scanning, driver, and software issues Connect remotely to client ...