Software Support Agent
- Hiring Organisation
- Zellis
- Location
- Watford, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
AsaCustomerSupportAgent,youwillrepresentZellisCustomerSupportininternalandexternalcustomerinteractions,deliveringexceptionalserviceandtechnicalexpertise.Youwilldemonstratekeytechnicalandoperationalskillsinamulti-channelenvironment,focusingonprovidingthebestpossiblesolutionsupportforourcustomerbase.Acustomer-firstapproachisessential,placingcustomersatisfactionattheheartofeverythingyoudo. Inadditiontostrongtechnicalcapability,weareparticularlyinterestedincandidateswithpayrollexpertiseorexperienceinHR/payrolloperations.Thisknowledgewillhelpbridgethegapbetweentechnologyandpayrollprocesses,ensuringwedeliveraccurate,efficient,andcompliantsolutionsforourcustomers. Youwillinteractwithvariedcustomerpersonas,includingHRandpayrollmanagers,financemanagers,systemadministrators,ITprofessionals,andinternalZelliscolleaguestodiagnoseandresolvesolutionissues. Responsibilities Demonstratekeytechnicalandoperationalskillsfortherole,forexamplesupportingandresolvingissueswithZellisSolutions,includingElementsuite,Everyday,ResourceLink,MyView,HCMcloud/AIR,includingissueswithconfiguration,payelements,usersecurity,organisationandjobstructures. Contributetowardsteamgoalsandobjectives ...