9 of 9 Service Manager Jobs in Hertfordshire

Services was formed in 2024 as part of the councils "Making SEND Everyone’s Business Programme" and now consists of approx. 100 staff. Our service oversees the annual review of these EHCP’s and the associated casework that sits alongside this, including placement sourcing, funding allocations and engagement with … parents/carers and education settings. About the role The post of Service Manager is responsible for half of the School Age Statutory SEND Service (East or West) with your counterpart responsible for the other half. The School Age Statutory SEND Service is responsible for … Plan (EHCP) who are of statutory school age. A key post that acts as the link between operational managers and the strategic Head of Service, a role the Service Manager also deputises for. You will line manage Casework Managers (who each manage a quadrant of Hertfordshire More ❯

We have an exciting opportunity for an IT Service Manager to join our Tech Operations team. Reporting to the Head of Service Management and Transition, you will play a key role in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners … ensuring the delivery of exceptional IT services that enhance our customer experience. As the IT Service Manager you will be responsible for the effective delivery and performance of IT services across the Digital, HR, and Finance portfolios . This role ensures that services meet agreed service levels, support business objectives, and continually improve. You will manage the end-to-end service life-cycle, including incident, problem, and change management, and work closely with key stakeholders to ensure IT services are aligned with business needs. You will also play a key role in service More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to … remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and … you will have the opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across of On Trade and Off Trade channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes … and maintaining service standards that meet or surpass customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and … handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership … skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. … Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee More ❯

their business efficiency, improve customer service and reduce business costs. What's the job? We are seeking an experienced and driven Professional Services Manager to lead and grow our Professional Services team in a fast-paced Managed Service Provider (MSP) environment. This role is directly responsible … for overseeing solution architects, delivery engineers, and technical consultants working across networks, end-points, cloud platforms, infrastructure, and service architecture. You will ensure the successful delivery of IT projects and solutions to our clients with a relentless focus on service excellence, billable performance, and operational effectiveness. As a … also assist with our Duty Incident Management Process. What experience are we looking for? Experience in a Professional Services leadership role within a Managed Service Provider (MSP) environment. Managing technical teams across a range of services such as Networking (LAN/WAN, firewalls), Endpoint management, Microsoft 365 and Azure More ❯

their business efficiency, improve customer service and reduce business costs. What's the job? We are seeking an experienced and driven Professional Services Manager to lead and grow our Professional Services team in a fast-paced Managed Service Provider (MSP) environment. This role is directly responsible … for overseeing solution architects, delivery engineers, and technical consultants working across networks, end-points, cloud platforms, infrastructure, and service architecture. You will ensure the successful delivery of IT projects and solutions to our clients with a relentless focus on service excellence, billable performance, and operational effectiveness. As a … also assist with our Duty Incident Management Process. What experience are we looking for? Experience in a Professional Services leadership role within a Managed Service Provider (MSP) environment. Managing technical teams across a range of services such as Networking (LAN/WAN, firewalls), Endpoint management, Microsoft 365 and Azure More ❯

their business efficiency, improve customer service and reduce business costs. What's the job? We are seeking an experienced and driven Professional Services Manager to lead and grow our Professional Services team in a fast-paced Managed Service Provider (MSP) environment. This role is directly responsible … for overseeing solution architects, delivery engineers, and technical consultants working across networks, end-points, cloud platforms, infrastructure, and service architecture. You will ensure the successful delivery of IT projects and solutions to our clients with a relentless focus on service excellence, billable performance, and operational effectiveness. As a … also assist with our Duty Incident Management Process. What experience are we looking for? Experience in a Professional Services leadership role within a Managed Service Provider (MSP) environment. Managing technical teams across a range of services such as Networking (LAN/WAN, firewalls), Endpoint management, Microsoft 365 and Azure More ❯

their business efficiency, improve customer service and reduce business costs. What's the job? We are seeking an experienced and driven Professional Services Manager to lead and grow our Professional Services team in a fast-paced Managed Service Provider (MSP) environment. This role is directly responsible … for overseeing solution architects, delivery engineers, and technical consultants working across networks, end-points, cloud platforms, infrastructure, and service architecture. You will ensure the successful delivery of IT projects and solutions to our clients with a relentless focus on service excellence, billable performance, and operational effectiveness. As a … also assist with our Duty Incident Management Process. What experience are we looking for? Experience in a Professional Services leadership role within a Managed Service Provider (MSP) environment. Managing technical teams across a range of services such as Networking (LAN/WAN, firewalls), Endpoint management, Microsoft 365 and Azure More ❯