appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory/Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support More ❯
you’ll be doing: Acting as the first point of contact for all IT support issues across the school Resolving 1st line issues across Windows desktops, M365 apps, Wi-Fi, printers, and peripherals Managing user accounts, password resets, and access permissions Liaising with the external MSP for more complex escalations and keeping users updated Logging tickets and updating More ❯
problem-solving and attention to detail Experienced in customer service with a warm approach Flexible and adaptable to business needs Skilled in networking and router configuration, incl. advanced Wi-Fi &VOIP services Passionate about IT/Telecoms Naturally customer-focused with excellent customer skills Strong communicator with empathy for customers, colleagues, and suppliers Supports and coaches others when More ❯
