11 of 11 Customer Service Jobs in Hounslow

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the … incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone More ❯

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role is a 12 month fixed term contract and will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do … Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct More ❯

the distribution program. This role involves working with distributors and channel partners to provide reimbursement for eligible expenses tied to revenue generation, ensuring investments yield strong returns while enhancing customer and partner satisfaction. Responsibilities Serve as the key point of contact for distributors and channel partners. Ensure the accuracy and completeness of reimbursement submissions, addressing quality issues and delays … provide guidance on claim submissions. Audit expense submissions to ensure compliance with program guidelines and maximise ROI. Collaborate with internal and external stakeholders to improve the reimbursement process and customer satisfaction. Track and report on reimbursement progress, addressing any recurring issues. Essential Skills Strong background in channel partnership and business operations. Exceptional communication skills to liaise effectively with distributors … and partners. Detail-oriented and highly organised to manage reimbursement processes efficiently. Additional Skills & Qualifications Customer-focused and personable, with a proactive approach to problem-solving. Highly adaptable and able to follow established processes while driving improvements. Strong prioritisation and multitasking skills in a fast-paced environment. Experience with operation, customer service, incentive pay, data entry, Microsoft More ❯

solutions, particularly within the shipping and e-commerce sectors. As part of the IT support function, you will assist in configuring client systems, resolving technical issues, and delivering exceptional service to both internal and external stake holders. You will work closely with cross-functional teams – including sales, customer service and commercial to ensure smooth onboarding and ongoing … client accounts on our systems. Talking to clients and guiding them through how to use our software Investigating and solving technical problems Working with other teams like Sales and Customer Services to support our clients Learning how to use tools like FTP, APIs, and other web technologies Keeping records of your work and learning how to manage tasks and More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role: The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR … Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience, and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Position is shift based and onsite. Job Purpose: Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements. • 1st Line Support of More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the … and optimisation of account structure and all campaign parameters. • Monitor budgets and track KPIs to ensure the delivery of targeted outcomes, such as Conversions, CPA, Conversion Rate Optimization, and Customer Acquisition. • Develop and oversee remarketing and display campaigns to maximize engagement and conversions. • Collaborate closely with the web/creative team to enhance onsite conversions and user experience. • Utilize More ❯

streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the … and optimisation of account structure and all campaign parameters. • Monitor budgets and track KPIs to ensure the delivery of targeted outcomes, such as Conversions, CPA, Conversion Rate Optimization, and Customer Acquisition. • Develop and oversee remarketing and display campaigns to maximize engagement and conversions. • Collaborate closely with the web/creative team to enhance onsite conversions and user experience. • Utilize More ❯