1 to 25 of 49 Customer Service Jobs in West London

help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. … pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting promises made. Proactively working … to increase the Service Desks ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer more »

a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: £28-£30k pro rata (6 months FTC). Working hours … a wide range of enquiries across multiple platforms at the same time in a timely manner. Providing product information and orders management. Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values. Building a reliable rapport with delivery … service providers to swiftly address any arising issues and foster trust. Supporting stores and resolving issues. Troubleshooting the e-commerce system and providing support to the managers. Keeping CRM up to date. About you: In order to succeed in this role it is essential for you to have strong more »

Due to business growing our client is looking to recruit 2 x Export Customer Operations Agent Experience : Air or Road Exports and some Import knowledge advantage. Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export … freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments. To prepare and present quotes for Air & Road consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer & client timescales. To ensure data & security integrity of both Customer & client information is always controlled. Co-ordinate with other offices & Groups. Co-ordinate transport with both UK & Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare & co-ordinate all forms of more »

the third largest travel insurance provider in the world. Our vision is to take the lead in the insurance industry with comprehensive products, quality customer service, competitive rates, and the latest technology, enabling all our agents and customers to have the easiest and quickest experience when carrying out … Work with marketing and data analysts to ensure all required tracking is in place and that performance can be consistently reported on Use of customer insights to provide direction for business initiatives Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to … regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained Rewards and Benefits: Competitive salary Company pension 25 days Annual Leave Performance based incentive Life insurance Private Health Cover Travel more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

contract | Inside IR 35 | £140 Per Day Experis have partnered with a IT Services Provider looking to recruit a Desktop Support Engineer with strong customer service and troubleshooting skills to resolve all technical issues for a particular client. The successful candidate will be responsible for supporting all end … documentation if required. Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for managed service clients. Providing VIP support. Key Experience Required: Experience in Servicenow ITSM for Incident/Request and Asset Management. Experience in Microsoft Windows desktop level … support. Experience providing support as a Desktop Support/Technical Remote Support, providing End User support and Customer Service. Experience of working in a medium/large corporate environment. Team player and able to provide exemplary results while working on projects independently. Exceptional customer service and phone more »

Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune/JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we … Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent more »

manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve … any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend … The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customer service focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + more »

manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve … any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend … The Candidate: - Fluent in German (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customer service focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) French Selection, is a leading UK-based consultancy specialising in the recruitment more »

Street Structures, Canopies, Walkways, Benches, Bollards, Outdoor Playground Equipment, Contractors, Local Authorities, Parish Councils, Housing Developers, Leisure Operators, Community Groups, Education, Retail, Internal Sales, Customer Service, Account Manager Office Based: London Remuneration: Up to £28,000 + Uncapped commission, OTE £35,000 Benefits: Comprehensive Benefits Package + Macbook … inbound leads, the rest you will spend pro-actively sourcing new business and supporting the wider sales team Dealing with and responding to incoming customer enquiries Assist with preparing quotes and processing orders for clients Managing projects and sales processes from start right through to completion Typical order values … Experience selling to specifiers & contractors advantageous Would consider a graduate who has completed a sandwich course in a business related field Strong business and customer relations development skills Committed, determined and hungry to succeed Excellent communication skills and telephone manner Wants to grow and progress within the company Mitchell more »

PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »

Role: Field Service Engineer Location: Twickenham/Richmond/Kingston on Thames About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial … systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes. About the role: To service and maintain a range of materials handling equipment to a high standard, identify potential repairs/faults to ensure maximum reliability/uptime. Carry … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting … as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend … Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly Reporting device performance back to the ASM (Area Service Manager) Ensuring high level of client satisfaction more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting … as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend … Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly Reporting device performance back to the ASM (Area Service Manager) Ensuring high level of client satisfaction more »

Use of Cargowise operations system Invoicing and job costing Customs entries Assist in all aspects of the operation where/when required Focus on customer service Regular customer communication and involvement in meetings and business reviews Ensuring all reports including internal and customer specific are completed … Positions Available 1 Closing Date Wednesday, 15th May 2024 Start Date Monday, 3rd June 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Ability to work to deadlines Enthusiastic Qualifications 5 GCSE’s including Maths and English GCSE or equivalent, grade more »

Fire & Security Service & Maintenance Engineer- London - ASAP - 12 Months FTC role - £27K- £29K PA(depending on experience) *** How would you like to advance your Fire & SecurityEngineer career with a Market Leading Company? Be given the opportunity to mentor new engineers whilst providing a customer-centric experience and still … being able to apply your experience, learn new technologies, and carry out your day-to-day role as a Service Engineer. We are currently looking for Engineers who enjoy exceeding customer expectations, and who will have the peace of mindthat they know the standard ofwork they are carrying … isa family-owned; family-run business that has been providing security solutions since 1926. They operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up our client. Their dedicated employees live and more »

dynamic operations team. As a pivotal leader within our organisation, you will oversee and optimise various operational functions to ensure seamless processes and exceptional service delivery. The Operations Manager will report to the Head of Operations and will be instrumental in coordinating tasks, implementing efficient procedures, fostering a culture … for improvement and suggesting strategies to enhance efficiency and effectiveness. Provide ad-hoc support to the team with the daily operations, including orders processing, customer service, bookings confirmation, and other administrative duties. Conduct regular performance evaluations and provide constructive feedback and coaching to team members to support their … professional development and growth. Serve as a point of escalation for complex customer inquiries or issues, providing guidance and assistance as needed to ensure timely resolution. Foster a positive and collaborative work environment within the team, promoting teamwork, open communication, and a culture of continuous improvement. Requirements for the more »

corporate, government and not-for-profit organizations. This is a fantastic opportunity for someone with previous sales experience, an affinity to technology and great customer service skills to build on their knowledge in a role where no two days are the same. Youll be joining a well-respected … will create short-term technology rental sales opportunities to a wide range of end consumers. Specifically, you will drive rental revenue growth and manage customer relationships, playing an active role in retaining and growing the customer base. AV Account Manager will answer customer enquiries quickly and efficiently … and having excellent product and pricing knowledge. Specifically, you will: - Drive rental revenue growth - Retain and grow customer base - Develop and maintain relationships with key clients - Adopt a project management approach for larger requirements and ensure equipment and resources are scheduled/delivered on time - Make personal visits to more »

Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation … of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix/System Maintenance (The post involves 1st/2nd/3rd line desktop … Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server/Switch maintenance more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. … regular 1-1 coaching observation sessions. Develop Quick Reference Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. … skills. Organised, structured, and always planned. An effective time manager to meet stringent timescales. Able to demonstrate drive and ambition to deliver World Class Customer Service. Can influence key players. Take responsibility and challenge existing policies and procedures. Computer literate and able to demonstrate an awareness of business procedures. more »

RSA III typing or equivalent ECDL or equivalent Experience Essential Experience of working in a front line environment. Commitment to providing a high quality service at all times. Strong attention to detail. Professional attitude to work. Able to work as part of a team. Administrative experience Knowledge Essential A … to and an understanding of, Trust equality and diversity policy. A commitment to and an understanding of, the Trust confidentiality policy. Administrative experience Excellent customer service skills. Desirable Knowledge and understanding of issues relating to mental health. Previous experience within NHS or Local Authority setting. Skills Essential Excellent … sensitivity when dealing with people who may be unwell. Desirable Able to commit to providing cover for unplanned periods of absence. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Pay for absence related to COVID-19 Employee assistance program (EAP). EAP gives you access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit … sites to install and commission fire and security systems. You will be working remotely, covering the London and Home-Counties area in a Field Service role. Duties: Attend both residential and commercial sites installing & commissioning intruder, fire, CCTV, and entry/access control systems (cross training will be provided … your individual engineering skills and continuous improvement of technical ability. You will be expected to learn and train on new technologies and disciplines. Be customer focused and fully committed to improving the quality of service to all customers, maintaining the companys name and reputation. Progression available, moving into more »

London and are looking to add to their successful team to assist with their growth plans. In this role you will be carrying out service and maintenance of commercial catering equipment for a variety of clients in a local patch. The company offer ongoing training and additional COMCAT qualifications … The ideal candidate will have Gas experience with an electrical bias, who is looking to make the jump into the COMCAT industry. The Role: Service and maintenance of commercial catering equipment Customer service skills and good communication with customers Field based role in London … + Overtime + Training + Progression + Van The Person: Gas Experience/Electrical Bias Field Service Experience Experience working on commercial catering equipment (Desirable) Full driving license Reference Number:BBBH224484 To apply for this role or to be considered for further roles, please click "Apply Now" or contact more »

be to manage the companys social media presence across platforms like Facebook, X (formerly Twitter), and Instagram, ensuring an increase in web traffic and customer engagement across multiple pages and websites. You'll also be in charge of boosting posts, executing social media ad campaigns, and providing regular reports … news) Nurture Brand Ambassadors and Forge Meaningful Relationships Monitor SEO Performance and Web Traffic Metrics (Google Analytics) Collaborate with Cross-Functional Teams (Marketing, Sales, Customer Service) to Ensure Brand Cohesion Expand Follower Base, Promptly Address Inquiries, and Monitor Customer Feedback Supervise Social Media Account Design (e.g., Facebook more »

proven sales ability and have worked within a similar role for an IT services provider. Role & Responsibilities: First line of contact for any new customer enquiries via telephone, emails or chats Approaching target customers and investigating correct contacts and the opportunity Questioning potential customers on their needs and selling … companies services Passing qualified leads to Business Development Managers Providing quotations to customers Essential Skillset: At least 1 years experience working for an IT service provider or similar Previously worked in a telephone based position Proven success in a Sales/Customer Service environment The successful candidate … will have a keen interest or passion in the tech industry Excellent communication skills, written and verbal Excellent at developing and retaining relationships with customer/clients Package: Salary: £35,000 - £40,000 DOE + quarterly and annual bonuses 28 days holiday + bank holidays Travel allowance up to more »