1 to 25 of 40 Customer Service Jobs in West London

Service Centre Operator - FTC 12 months Job Description At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/… 7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a firstclass service … and will work 12 hrs shifts, 4 on 4 off days and nights. What youll do: Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLAs Meeting Service Desk More ❯

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the … incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone More ❯

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role is a 12 month fixed term contract and will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do … Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct More ❯

Service Desk Administrator Location: Uxbridge Salary: £29,000 – £30,000 Contract Type: Permanent Are you a confident and proactive administrator with exceptional customer service skills? Our client, a well-established and friendly business based in Uxbridge, is looking for a bright and highly organised Service Desk Administrator to join their collaborative team. This is a fantastic … opportunity for someone who thrives in a fast-paced, phone-based environment and enjoys a mix of customer service and administration. If you’ve got a background in a busy office or customer support role and enjoy staying on top of the details, this could be the perfect fit! Key Responsibilities: Responding to incoming calls and emails … in line with service level agreements Logging service requests, issues, and enquiries accurately on the system Generating and following up on customer quotes Creating and updating service contracts Closing service reports and booking engineer visits Coordinating product returns and tracking items Managing stock and inputting adjustments as needed What We’re Looking For: Confident telephone More ❯

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want … to hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. … Job: Temporary Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing More ❯

their career with an award-winning managed services company supporting a wide range of clients across the country? This is an excellent opportunity for an apprentice to join the Service Desk team and complete a Level 3 IT Support Technician Apprenticeship. Aspire Technology Solutions are seeking enthusiastic apprentices with a genuine interest in IT and a positive attitude to … begin their career in IT, comfortable communicating with people, confident, friendly, and dedicated to delivering high-quality work. The apprentice will be responsible for providing the highest level of customer service to all clients while working with the latest technology systems. Customer communication will take place via phone and email, using fault-finding tools to diagnose and … resolve issues remotely. Outstanding customer service is essential to success in this role, and the company's values are embedded in every aspect of the work to ensure that service delivery remains exceptional. In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A More ❯

and our services please browse our website at: www.giantgroup.com About the role As an Inbound Sales Advisor in our Welcome Team , you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products … of the role include: Taking inbound and making outbound calls to warm leads. Meeting set KPI’s for conversion rates, activity levels and sales targets. Handling objections to encourage customer sign-ups. Manage customer emails and enquiries effectively. Taking the customer through the onboarding process using our CRM system. Provide exceptional customer service and resolve … customer complaints quickly and effectively. Your ideal experience & competencies Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level. You can only excel in this role with excellent communication skills, both verbal and written. Being great at building rapport and relationships with your customers More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of … CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with More ❯

actively develop new accounts in line with the location and company strategy and objectives. Take full accountability for the profitability, product mix, account penetration and growth of your own customer portfolio. Proactively attain customer and market knowledge to ensure commercial expertise is up to date and utilised consistently and effectively to gain competitive edge. Know your competition Main … responsibilities/Key goals Grow and maintain new and existing relationships with customers by consistently providing a proactive added value service – offering solutions/products/service/support as appropriate Build effective working relationships and rapport with all key players within the customer organisation – owners, estimators, project managers, sales and other within the customer organisation. … Lotus Notes, etc. Good understanding and proficient use of Microsoft Excel. Manage PC filing, other paperwork, processes and engage relevant internal support to provide an efficient and timely sales service to all customers. Work management – Manage and prioritise your time to provide 1st Class Customer Service. Rapid, timely and accurate quotations, quotation follow ups, responses to customer More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of … CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with More ❯

so much—and now we are looking to what comes next and who wants to join us. As a D2C brand operating online, our website is key to our customer journey, and ultimately our success. This role offers an exciting opportunity to someone who relishes anything to do with ecommerce and websites, who enjoys the fast pace of an … out ways to better, improve and move with Shopify developments. Being able to switch between methodical and organised administration to contributing seeking opportunities for growth. Shopify, SEO, CRO and customer journeys will be their daily joy. Role Responsibilities: As an Ecommerce Executive, you will join a team where your role is vital to the success of the global ecommerce … be responsible for the creation, publishing, merchandising and optimisation of all digital content across our ecommerce channels. You will work closely with all departments including marketing, merchandising, operations, and customer service to prioritise web development projects This an exciting opportunity to further enhance your existing experience in a successful brand. This role is ideal for someone who has More ❯

and services Generate quotes and follow up/chase/negotiate/revise and close accordingly Identify and effectively onboard new partners by making proactive outbound calls Deliver outstanding customer service Follow up on existing pipeline to close deals and meet monthly targets Maintain details on our internal systems/ERP The ideal Business Development Executive will have … following skills and experience: 12 months experience within Account Management or Business Development/Telesales Demonstrate an ability to identify/onboard customers and conduct account mapping to grow customer base Strong interpersonal and excellent communication skills Positive, proactive self-starter, with a can-do attitude Ability to work, manage, exceed targets and close Excellent time management and organisation More ❯

Client: We are a well-established IT services and solutions provider, founded over 35 years ago by Imperial College alumni. We pride ourselves on innovation, agile delivery, and exceptional customer service across sectors such as enterprise, financial services, and SMEs. Youll be joining a vibrant, inclusive workplace that values diversity, worklife balance, and personal growth. Our family-oriented More ❯

solutions, particularly within the shipping and e-commerce sectors. As part of the IT support function, you will assist in configuring client systems, resolving technical issues, and delivering exceptional service to both internal and external stake holders. You will work closely with cross-functional teams – including sales, customer service and commercial to ensure smooth onboarding and ongoing … client accounts on our systems. Talking to clients and guiding them through how to use our software Investigating and solving technical problems Working with other teams like Sales and Customer Services to support our clients Learning how to use tools like FTP, APIs, and other web technologies Keeping records of your work and learning how to manage tasks and More ❯

or technical solutions is advantageous. Profile: Required to be fluent in English and French or Spanish, both written and spoken. Previous experience inside sales, B2B outbound calling, lead generation, customer service, telesales, or telephone business development. You must be enthusiastic, dynamic, creative, self-motivated, and confident in communicating with people at all levels. Good team player who enjoys More ❯

Overview As an Internal Channel Account Manager, you will play a key role in driving revenue growth within our channel partners. You will focus on strengthening relationships, delivering exceptional service, and identifying opportunities for business development within the partner ecosystem. Key Responsibilities Develop and grow new business within the existing partner account base. Promote the value of the Synergy … Registration, Bid Desk, and Green Rewards. Support partners and end-users in selecting suitable products tailored to their specific business requirements. Candidate Profile We are looking for a driven, customer-focused individual at an early stage in their IT channel career. You may currently be working with a Vendor/Distributor or IT Reseller and are now looking to … take the next step into a vendor-side role. Essential Skills and Attributes: Strong relationship-building and customer service capabilities Highly organised with a results-oriented mindset Target-driven and motivated by growth opportunities A collaborative team player with excellent communication skills This is a fantastic opportunity to join a global technology brand and develop your career in More ❯

Officer in the monitoring of services against performance assessment criteria, by correcting interpreting information and evidence provided for liability matters and applications for reliefs exemptions etc. To provide excellent customer service to NNDR customers across all channels including the NNDR contact centre. Have an excellent understanding of NNDR legislation in relation to, billing and collection, mandatory and discretionary … reliefs, maintaining the database and all recovery aspects. To prepare accounts for write offs (bad debt etc) and raise refund requests including statement of accounts. To represent the service on residents direct related issues involving members of the public, external agencies, and other Departments, developing contracts and SLAs as appropriate and writing and presenting reports as required. To liaise More ❯

with one of the fastest-growing names in global logistics? Our client is a powerhouse in international freight forwarding - a dynamic, multi-national business with an exceptional reputation for service excellence, innovation, and employee development. They are now seeking a highly driven Business Development Manager (BDM) with proven expertise across Air Freight, Sea Freight, and/or EU Road … winning and developing Air Freight, Sea Freight, and EU Road Freight business Previous experience in mentoring or managing a sales team is a bonus A genuine passion for logistics, customer service, and business growth A self-starter with energy, resilience, and entrepreneurial flair National Business Development Manager - Multi Modal Freight Forwarder - Responsibilities Drive new business across Air, Sea More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role: The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR … Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience, and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Position is shift based and onsite. Job Purpose: Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements. • 1st Line Support of More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role: The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR … Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience, and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Position is shift based and onsite. Job Purpose: Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements. • 1st Line Support of More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯