1 to 25 of 31 Customer Service Jobs in West London

ServiceLocalDelivery Analyst role . The Technology Integration programme is bringing ourorganisationtogether aligning our systems and strengthening internal communication. You will be performing a mix of project activities to improve service desk efficiency, enhance user experience and ensure there is a consistent service across SNG. Our IT ServiceLocalDelivery Analysts provide local IT systems support, training and advice to SNG … maintenance and operation of the organisation's devices, infrastructure and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide … valid UK Driving Licence and have your own vehicle . What we need from you: As an IT ServiceLocalDelivery Analyst you'll need to have a high level of customer focus and the ability to work collaborativelywith colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities … Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities … Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

We are looking for two Assistant Information Managers to join the Information and Records Management Service (IRMS). 1 post is permanent and 1 is fixed term until April 2026 (with a possibility of extension or permanency ). We are looking for highly motivated individuals who can work on their own initiative, manage competing priorities and engage confidently to … and processes rapidly. Problem solving skills with close attention to detail and a focus on accuracy. Excellent organisational skills and the ability to manage workloads and meet deadlines. Strong customer service skills including delivering difficult responses diplomatically when necessary and an ability to work collaboratively and inclusively to maintain an environment of trust and respect with colleagues and … customers. What you'll get in return: 30 days annual leave (increasing to 35 after one years service). Generous pension scheme. Parliamentary health and wellbeing programme. Our offices are physically located in central London, but we operate a flexible, hybrid working model, so there will be opportunities to work remotely as well as onsite at Parliament. Financial support More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

Customer Success Executive - TOP SaaS Company! Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment? This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions . As a Customer Success Executive , you'll be at the heart of ensuring … outstanding customer experiences, driving satisfaction, and building lasting client relationships. The ideal candidate must be fluent in English And ONLY ONE of the following languages: -French -German -Spanish -Portuguese What's in it for you? Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products. Hybrid Role - A mix of customer support, account management, and product expertise. Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales. Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance , and more! What You'll Be Doing: Provide exceptional customer support , troubleshooting issues and offering solutions. Build relationships with smaller accounts to More ❯

Skills & Competencies Mandatory: Energy Trading and Risk Management (ETRM) Systems experience - ideally ZEMA - more broadly Commodities Trading background. Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone. Excellent Interpersonal and relationship building skills. Strong troubleshooting and analytical skills Ability to follow defined processes to complete tasks. Ability to … prioritize workload to meet strict service level agreements and business deadlines Ability to work without direct supervision Ability to successfully manage and see through to completion several high-priority tasks/issues at the same time Ability to show leadership and team management Technically proficient in MS Windows Server (2003/2008/2012) and MSSQL (2005/ More ❯

re partnering with a leading security technology provider with a strong reputation in the UK and global markets, now looking to appoint a Security Systems Engineer to focus on Service & Maintenance. As Security Systems Engineer, you'll be responsible for the service, maintenance, and fault-finding of security systems across commercial sites. The ideal candidate will be client … have the opportunity to work with a wide range of systems and be supported with continuous training and career progression options. THE SECURITY SYSTEMS ENGINEER ROLE: Carry out planned service, maintenance and reactive callouts Diagnose and resolve faults in a timely and professional manner Deliver exceptional on-site customer service Maintain documentation and provide feedback to improve More ❯

days on site in Uxbridge Working as part of an established Applications Team, you will be supporting the rollout of a suite of new applications aimed at increasing customer satisfaction, internal productivity and a creating robust, future proof digital services strategy. This is a excellent working environment, flexible, interesting and friendly, with an ethos set in training and collaborative … and delivery Capture change and new requirements across the broad estate Ensure planned config changes run to improve user experience Be an advocate for uses, promoting solutions to improve customer services The successful candidate will need: Excellence in capturing documenting business requirements, into product specifications Technical knowledge and understanding of applications (wide range, MS, Oracle) Able to troubleshoot and … support complex integrated systems Analyse and prioritise conflicting demands and provide a collaborative approach to design and service delivery. Excellent communication and interpersonal skills, with staff at all levels. SME in the resolution of complex Infrastructure issues. Understanding of data governance and cyber security principles Whilst a busy and interesting market this role also comes with generous holidays, excellent More ❯

collaboration & inclusiveness, using the power of diverse teams & individuals working together to deliver outstanding performance. Creating, developing and delivering new assurance frameworks for Business Comms product suites aligning the service & support functions with customer service excellence Represent the Business Comms service & support teams at customer pre-sales workshops, providing an overview of our assurance capabilities … Comms commercial team in partner growth and retention strategies as a key member of the bid team, providing support for re-contracts, tenders and RFP's; building the appropriate service & assurance frameworks Ownership of the WiFi Planned Maintenance notification process, informing internal stakeholders and external partners of upcoming planned maintenance. Act in a consultative capacity to technical teams on … how best to plan and manage upcoming works Deputise for Head of Department, Group Service & Ops Manager, Provisioning & Deployment Ops Manager or Service & Ops Manager Skills/Experience Required: An experienced Operational manager with a track record of managing Customer Relationship Managers Experience of case managing complex customer queries/complaints Experience of leveraging new ways More ❯

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

product launch assistance (e.g., Amazon listings), Social media integration with Salesforce, Channel mailer coordination, event logistics Person specification We are looking for someone with the following profile: Marketing or Customer Service experience is essential Experience in the IT industry is a plus European languages are an advantage but not essential Strong communication and interpersonal skills Salary and benefits More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯