Service Desk Administrator Location: Isleworth – TW7 Hours : Full-Time, Permanent Package : £25,000 Key Responsibilities: Monthly Reporting: Collate and submit Planned Preventative Maintenance (PPM) reports on a monthly basis. ProcessImprovement: Continuously develop and enhance reporting processes to ensure clarity, accuracy, and efficiency. First Point of Contact: Handle incoming calls and emails professionally, providing a responsive and helpful More ❯
support leadership in driving performance, improving service delivery, and ensuring customer contracts and SLAs are met. Key Duties: KPI reporting and performance analysis Reviewing contracts and managing SLAs Driving process improvements Stakeholder engagement and customer meetings Advanced Excel reporting and data handling About You: Strong attention to detail and commercial awareness Charismatic communicator able to influence stakeholders Contract/ More ❯
smooth job flow. Assist visiting customer engineers and escalate service issues when necessary. Create Bills of Materials (BOM) for new demo systems. Complete engineering timesheets accurately and promptly. Continuous Improvement: Recommend process improvements and system enhancements. Support audit processes (internal/external) and ensure KPI reporting is up to date. Key Skills & Experience: Experience: Minimum 2 years as More ❯
