mentoring team members. Assist in project rollouts, upgrades, and multi-site deployments . Maintain and enhance IT documentation, processes, and knowledge base articles . Uphold IT security policies and dataprotection standards. Participate in an on-call rota for out-of-hours support (including weekends on rotation). Ensure SLA compliance , driving timely resolution of incidents and service More ❯
Hull, North Humberside, North East, United Kingdom
Connexin
at interview. Key Responsibilities: Direct accountability for team performance and welfare. Coordination of technical enquiries, fault reports, and feature requests into the team. Planning and leading software, systems and data changes. Setting clear expectations and timeframes for team deliverables. Ensuring adherence to relevant legislation and policies, in particular DataProtection and security requirements. Championing showcases and ensuring More ❯
HULL SPORTS CENTRE (YPI), FIRST FLOOR, SUITE 1, CHANTERLANDS AVENUE, England
KEYSTONE MIS LIMITED
and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administrative and support tasks Commit to learning about school processes, dataprotection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion there may be an opportunity for a … high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support. Our service desk is at the heart of what we do, acting More ❯