Customer Success Team Lead
- Hiring Organisation
- GlobalData UK Ltd
- Location
- Kingston upon Hull, East Riding of Yorkshire, United King, United Kingdom
- Employment Type
- Permanent
Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you’ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through … delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ ...