4 of 4 SLA Jobs in Humberside

knowledge base articles . Uphold IT security policies and data protection standards. Participate in an on-call rota for out-of-hours support (including weekends on rotation). Ensure SLA compliance , driving timely resolution of incidents and service requests. Required Skills & Qualifications Proven experience in technical support/Infrastructure duties (multi-site or enterprise preferred). Strong expertise in: Windows More ❯

using the internal ticketing system. Take customer calls, raise and update support tickets and ensure timely resolution. Liaise directly with users to understand and explain technical issues clearly. Maintain SLA compliance and ensure high levels of customer satisfaction. Contribute to documentation and internal knowledge sharing. Full training and support will be provided by your workplace mentor and from the Baltic More ❯

more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute More ❯

Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute More ❯