Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuousimprovement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this … to help drive global continuousimprovement strategies and initiatives. Technical Leadership: Leverage hands-on IT infrastructure experience to drive best practices in cloud, network, server, and data centre operations. Provide guidance and troubleshooting support when necessary. Project Management: Oversee and manage infrastructure-related projects, ensuring they are delivered on time, within scope, and within budget. Utilize Agile … project management methodologies as required. Business Analysis: Collaborate with business stakeholders to gather requirements, analyse IT service gaps, and propose enhancements or new solutions that align with business objectives. ContinuousImprovement: Identify and implement service improvements, automation, and efficiency measures to enhance IT operations. Risk & Compliance: Ensure IT services adhere to security, compliance, and governance requirements What More ❯
shift-based schedule, providing critical support across the entire BT business during major incidents. You will collaborate closely with senior leaders and various departments, ensuring effective incident resolution and continuous service improvement. This role is based in Ipswich and involves working various shift patterns and comes with a shift allowance. You'll have the following responsibilities This role involves … prioritise in a fast changing incident environment. Ability to think beyond existing solutions, to challenge existing assumptions. Excellent working knowledge of e2e service management processes. Displays strong service and continuousimprovement ethos. Excellent communication skills, verbal and written Broad knowledge of monitoring solutions and toolsets. Experience MANDATORY • Service Management experience• Leading people within a high pressure environment … Foundation qualification• In depth knowledge of BT Core networks• Knowledge of BT customer markets• Understanding of regulatory commitments, quality processes and financial governance• Business Improvement skills including ContinuousImprovement, Lean and Six SigmaBenefits • 10% on target bonus• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%• From January 2025, equal family leave: receive More ❯
both internal stakeholders and external partners to ensure the organisation’s IT infrastructure remains robust, secure, and fit for purpose. With a strong technical background and a passion for continuousimprovement, you’ll help shape the IT landscape and contribute to the company’s wider technology strategy. Key Responsibilities Lead and manage the IT support team, providing … Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuousimprovement initiatives across the business. Key Skills & Experience Proven experience managing and leading an IT support team – management experience is essential. Strong technical knowledge of Microsoft More ❯
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Reed Technology
both internal stakeholders and external partners to ensure the organisation's IT infrastructure remains robust, secure, and fit for purpose. With a strong technical background and a passion for continuousimprovement, you'll help shape the IT landscape and contribute to the company's wider technology strategy. Key Responsibilities Lead and manage the IT support team, providing … Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuousimprovement initiatives across the business. Key Skills & Experience Proven experience managing and leading an IT support team - management experience is essential. Strong technical knowledge of Microsoft More ❯
Claydon, Ipswich, Suffolk, England, United Kingdom Hybrid / WFH Options
Professio Recruitment Ltd
development projects simultaneously, ensuring timely delivery and alignment with business goals Facilitate regular stand-up's, team meetings, code reviews, and provide constructive feedback to promote best practices and continuousimprovement Who we are looking for We are looking for our new Agile Development Team Lead to be a strong communicator and leader for the development team More ❯
a related discipline. Attributes Proactive, hands-on approach to solving business and technical challenges. Collaborative and adaptable, with strong stakeholder engagement skills. Curious, detail-oriented, and focused on delivering continuous improvement. Shape the future of CRM and finance technology - combine business insight with hands-on system expertise in a collaborative environment. If this role piques your interest and you More ❯
a related discipline. Attributes Proactive, hands-on approach to solving business and technical challenges. Collaborative and adaptable, with strong stakeholder engagement skills. Curious, detail-oriented, and focused on delivering continuous improvement. Shape the future of CRM and finance technology — combine business insight with hands-on system expertise in a collaborative environment. If this role piques your interest and you More ❯
Ipswich, Suffolk, England, United Kingdom Hybrid / WFH Options
365Jobs
technical colleagues Key Skills & Behaviours Strategic alignment: Ensures architectural solutions reinforce business priorities? Proactive knowledge-sharing and training for wider teams? Collaborative approach with both technical and business functions? Continuousimprovement stays ahead of technology trends and recommends innovative solutions? Accountability for compliance, security, and documentation standards? Great communicator, able to simplify and clarify complex subjects for More ❯
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
365 Jobs
technical colleagues Key Skills & Behaviours ? Strategic alignment: Ensures architectural solutions reinforce business priorities ? Proactive knowledge-sharing and training for wider teams ? Collaborative approach with both technical and business functions ? Continuousimprovement ? stays ahead of technology trends and recommends innovative solutions ? Accountability for compliance, security, and documentation standards ? Great communicator, able to simplify and clarify complex subjects for More ❯
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Polkadotfrog
departments to ensure smooth project delivery • Prioritising workloads and maintaining accuracy under pressure • Using bespoke databases, Microsoft Word, and Excel • General admin support and contributing to team discussions and continuousimprovement Why you should apply. A rare chance to join a professional, friendly, and collaborative workspace — this is a newly created role offering real scope for personal More ❯