IT Service Desk Analyst
- Hiring Organisation
- Opus People Solutions Ltd
- Location
- Ipswich, England, United Kingdom
ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer-focused with a proactive, “can-do” attitude. Strong attention to detail and ownership of tasks. Able to work both independently ...