2 of 2 Customer Service Jobs in the Isle of Wight

visitors, be that over the phone or at the front desk. You will establish what they need and direct them in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. To do this you will develop practice specific knowledge, and a broad understanding … person specification please see supporting document . Greet Patients/Temporary Residents, establish what they need, and direct them in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way - demonstrate a broad understanding of how General Practice connects to Secondary Care, social and voluntary ...

rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing … reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have ...