1 of 1 ITIL Jobs in Jarrow

you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training … IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges, this permanent role in the Service Delivery team is your chance to make a real impact. If this sounds like the right opportunity for you, we’d More ❯