2 of 2 Service Management Jobs in Jarrow

We are looking to appoint a D365 (CE and F&O) Service Delivery Manager. Essentra have a global use of Microsoft Dynamics CE (CRM), used in 39 locations, and 14 countries using Microsoft Dynamics F&O, with an implementation plan for many more. The position will work in close collaboration with: -Our implementation project team to transition from project … Our Centre of Excellence team who work with the business for enhancements, releases and issues -Our CE team on developments, enhancements, releases, issues and bugs -Our IT team, from service desk, hardware to infrastructure and user tickets for issues and bugs This role is to ensure we are providing high levels of quality, efficiency, service and support and … working with other teams to achieve measurable and reportable standards by utilising our resources. Responsibilities: The role entails managing D365 service, governance and quality Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management Ensuring that services are delivered at an expected quality of service Proactively More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with … teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯