resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and … change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, MicrosoftIntune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS More ❯
across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong technical knowledge of Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune * Experience managing user accounts and access via Active Directory, Azure AD, and Okta * Solid understanding of networking fundamentals - TCP/… applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
across the business. What will you need? • Previous experience in a senior IT support role with team leadership or mentoring responsibilities • Strong technical knowledge of Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune • Experience managing user accounts and access via Active Directory, Azure AD, and Okta • Solid understanding of networking fundamentals – TCP/… applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
West Malling, Kent, South East, United Kingdom Hybrid/Remote Options
Baltic Apprenticeships
contracts, and support agreements Producing regular and ad-hoc reports from asset and peripheral registers Supporting updates to client technologies and systems Administering Active Directory, Azure Active Directory, Intune, and cloud-based portals Managing user accounts, access, security groups, and permissions Assisting with additional IT duties as required in line with skillset Full training and support will be More ❯
Employment Type: Advanced apprenticeships, Work From Home
this role) Strong expertise in Windows Server \ Desktop platforms Experience scripting in PowerShell or similar Citrix (AppLayering \ DaaS \ VDI's \ Netscaler Load balancer) Experience with VMware (ESXi \ vCenter \ vSAN) Microsoft Exchange (2016/2019 Hybrid) , Office 365 Worked with Dell Servers & Blade hardware (Dell OME \ iDRAC) NetApp SAN storage or similar Backup Management Active Directory (Group Policy, DNS, DHCP … communication skills Understanding of ITIL processes and service management Desirable: Veeam backup solutions Hyper Converged Infrastructure (VxRail, NSX, Aria Operations for Networks \ Logs) Azure administration (servers, storage, networking, Intune) Linux Administration Monitoring tools (e.g., PRTG) Ivanti patching and deployment Job Offer Competitive salary ranging from £50,000 to £63,500 per annum. 13% performance-based bonus. 2 days More ❯
Attend regular cyber/vulnerability meetings and share expertise. What we’re looking for: 2+ years in an IT security role. Experience with vulnerability management and patch deployment (e.g., MicrosoftIntune). Familiarity with ITIL support processes and Cyber Essentials or ISO 27001. Strong technical knowledge of IT infrastructure, networks, and operating systems. Good communication skills to More ❯
needed. Essential Skills & Experience: Minimum 2 years' experience in an IT security-related role ???. Experience with vulnerability management and reporting tools. Strong understanding of patch deployment solutions, including Microsoft Intune. Knowledge of ITIL support processes. Familiarity with Cyber Essentials or ISO 27001 assessments ??. Solid technical knowledge of IT infrastructure, networks, and operating systems. Good written and verbal More ❯
in IT support, systems administration, or infrastructure roles, ideally including some team leadership or supervisory responsibility. Proven ability to support and guide IT team members. Strong technical knowledge of: Microsoft 365, Intune, and Azure AD/Entra ID administration * Windows 11, Windows Server, Android, macOS, iOS, and Linux server environments Networking technologies - VPNs, VLANs, Wi-Fi, and More ❯
Experience & Education: A two- or four-year college degree with an emphasis on Computer Science or Business Data Processing, along with five years of experience in a relevant field. Microsoft Proficiency: Certified in or strong working knowledge of Microsoft Server (installation, Active Directory, Remote Administration, Configuration, Security) and the Microsoft Office 365 Suite . Network & Security: Strong … and experience with Active Directory, Group Policy, and LDAP . Technical Skills: Strong troubleshooting skills across hardware, software, networking, and cloud platforms. Experience with endpoint management solutions (SCCM, Intune, etc.) and monitoring tools (e.g., Nagios, Zabbix). Support & Process: Familiarity with ticketing systems (JIRA, ServiceNow, etc.) and knowledge of ITSM/ITIL practices for managing service requests and More ❯
2nd line, 3rd line, Azure, Cloud, Azure VM, Intune, Windows, Microsoft We are looking for a full-time permanent candidate to join our client based in East Kent. Predominantly office-based, you do need to live in the Folkestone, Dover, Canterbury, Margate, Medway, Ashford areas to practically get to the offices with ease. Supporting circa 200 users … you will join a small team based in the East Kent HQ. Experience of 2nd/3rd line support needed, as problems will be escalated to you. Skills in Microsoft Azure and the Cloud are also essential. Any certification in Azure to back up your skills would be useful, but good knowledge around Azure VM's, IntuneMore ❯