2 of 2 Remote SLA Jobs in Kent

third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯

as suspected account compromise, unusual online activity, or potential malware infections. Ensure the effective logging, categorisation, prioritisation and escalation of all service requests within SLA Support the Service Desk Team to ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Ensure that all More ❯