4 of 4 Remote/Hybrid SLA Jobs in Kent

working with systems such as ticketing platforms, CRM tools, or workflow management systems Experience working to service levels, deadlines, or performance targets (for example SLA-based environments) Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and internal teams Excellent organisational skills with ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...