6 of 6 Service Analyst Jobs in Kent

Job Description Service Desk Analyst Hybrid - Ashford or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via … phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams … defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good More ❯

Job Description Senior Service Desk Analyst (Europe) Hybrid - Ashford or London Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You … position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* Key Responsibilities Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop Ensure case ownership and coordinate support from internal teams as needed Escalate unresolved incidents to appropriate leadership teams and follow through to … Maintain business continuity through after-hours and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in … and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience Degree in … IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in … and fixes · Work closely with IT and development teams · Shift work and some on call What Youll Need · Experience in 1st line application support (essential) · Strong communication and customer service skills · Basic scripting knowledge (Python, PowerShell, JavaScript) · Familiarity with IT support tools and processes · Calm under pressure and good at problem-solving · ITIL Foundation (preferred) Qualifications & Experience · Degree in … IT/Computer Science or equivalent (preferred) · 2 years in application support or customer service (preferred) · Junior developer experience a bonus Benefits · Company pension · On-site parking · Death in Service cover · Sick pay More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in … and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience Degree in … IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

1st Line Support Analyst - Managed Services Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP, MS-900. My client is a small but established and growing IT services company with offices in Central London and Kent. Due to on-going success they have an immediate requirement for a 1st Line Support Analyst. As 1st Line Support Analyst you … etc. Anyone with the or working towards the MS-900 certification would be a massive benefit. Along side your technical skills it is essential that the 1st Line Support Analyst has exceptional communication skills and is driven by outstanding customer service. This is a fantastic opportunity to join a dynamic and fast growing MSP with some great clients. A … role in Chatham so it is essential you are within commuting distance as well as been flexible to occasionally travel to a client site if needed. 1st Line Support Analyst - Managed Services Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP, MS-900, Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP,, Office 365, M365, Windows, Server, BackUp, Networking More ❯