8 of 8 Remote Service Delivery Jobs in Kent

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem solving, and ensuring the highest level of service delivery to our clients. The engineering role will allow for up to 2 days working from home post passing probation. This will be an office based and on … Company events Company pension On-site parking Work from home Application question(s): Do you live within a 45 Minute Commuting distance of the office? (TN11 9HW) Experience: Customer service: 1 year (preferred) Licence/Certification: Full (Manual) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Contracts and Commercial Manager Benefits: Competitive salary of £70,000 Expenses More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS In this pivotal role, you will: Lead and inspire a team of People & Culture professionals, driving collaboration, accountability, and innovation. Champion operational excellence across all People … Operations within a complex, fast-paced organisation. Strong HR systems knowledge (ideally including HRIS optimisation and analytics). A continuous improvement mindset, with proven experience streamlining processes and elevating service delivery. Deep understanding of UK employment law and ideally some exposure to European employment frameworks. Excellent leadership and coaching skills - someone who empowers their team to grow, challenge, and … Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat More ❯

About the Client Our client is a multi-service facilities partner providing specialist electrical, lighting, and compliance services to leading property and facilities management companies. With a strong technical heritage and cross-divisional support from related service areas, they deliver reliable, data-driven solutions that enhance building performance and compliance. Roles & Responsibilities Develop and maintain strong relationships with … property owners. Identify and win new business opportunities within the FM sector for electrical maintenance, testing, lighting, and EV charging services. Leverage existing group customer relationships to identify additional service opportunities. Map key decision makers and maintain consistent client engagement. Collaborate with internal technical teams to deliver coordinated and commercially sound proposals. Build and manage a strong sales pipeline … or business development within facilities management, property, or building services. Track record of securing and managing FM or managing agent accounts. Strong understanding of compliance, electrical, or M&E service delivery. Skilled in pricing, tendering, and commercial negotiation. Excellent communication and presentation abilities with senior stakeholders. Self-motivated, organised, and target-driven. Field-based sales experience; full UK driving More ❯