3 of 3 Service Manager Jobs in Kent

Service Delivery & Experience Manager Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide … service management teams, strengthen ITSM processes and work collaboratively with technical teams, suppliers and senior stakeholders to deliver improvements that people can see and feel. Laing O'Rourke's IT function has renewed its strategy to support the company's ambition to transform the construction industry, making it more ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong … customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical ...

West Malling, United Kingdom | Posted on 25/09/2026 The Service Delivery Manager (SDM) is responsible for delivering Technology services to a specific internal business unit customer; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely … internal business unit customers effectively balancing customer needs against resource availability and commercial pressures. The SDM will play a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team ...