2 of 2 Customer Experience Jobs in Kettering

a significant impact but also promises avenues for professional growth as the BI function expands. The Data team plays a vital role in enhancing Customer Experience by systematically collecting data and creating compelling Power BI dashboards. These dashboards empower stakeholders to monitor performance against KPIs effectively, facilitating informed … as they arise. Advocate for data best practices and contribute to e.surv’s overall data strategy. Key Skills & Competencies 5+ years of hands-on experience developing with Power BI in a professional setting. Expertise in DAX and Power Query to create robust and dynamic dashboards. Strong experience with … formats. Exceptional communication skills, with the ability to clearly articulate complex concepts and engage effectively with stakeholders and end-users at all levels. Qualifications & Experience Desirable Skills and Experience: Advanced proficiency with SQL databases, specifically Postgres. Experience working with Databricks for large-scale data processing and analysis. More ❯

within its group. All details regarding the sector will be revealed during shortlisting. Youll be working within our clients Aftersales team, reporting to the Customer Experience Manager. This is lively and busy team. This role is a mix of both administration and telephone calls, communicating with internal colleagues … field based engineers and their end customers. The ideal person will have experience working alongside a live operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. Summary of your day to day duties: Answering inbound phone … calls from service engineers and their customer base Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these More ❯