3 of 3 Service Management Jobs in Kettering

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This … role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain More ❯

/written communication). Self-training on current development and programming methodologies whilst supporting existing systems What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation … to IT Service Operations (Incident Management) and adherence to other ITIL Service Management Processes an advantage. Required Technical Skills: .NET developer in C# using Visual Studio and GitHub IIS Web based developer Javascript/HTML/CSS in an IIS environment SQL Server knowledge including Stored Procedures and Indexing. Windows Knowledge. Strong problem solving skills. Desirable More ❯

Service Desk Analyst *** 5 days a week on site *** £25 - 28k Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯