3 of 3 Remote Customer Service Jobs in Kingston Upon Thames

support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service … via telephone or email) relating to DEMS. Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer for escalated Software issues. Troubleshooting and resolving complex DEMS related issues. Escalating unresolved calls to the product engineering and development team providing full documentation … and explanation of the issue, to enable them to provide a suitable fix or patch relating to the issue. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service More ❯

support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service … via telephone or email) relating to DEMS. Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer for escalated Software issues. Troubleshooting and resolving complex DEMS related issues. Escalating unresolved calls to the product engineering and development team providing full documentation … and explanation of the issue, to enable them to provide a suitable fix or patch relating to the issue. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service More ❯

to our omnichannel retention strategy. You will work closely with our internal teams and technical support agencies on projects and integrations relating to our Customer Data and Experience Platform, Bloomreach to co-ordinate across departments where CRM use cases require Omnichannel solutions and/or data mapping between systems. … on improvements and ROI of potential integrations and any new Bloomreach functionality. Map out data flows and structure, events, attributes and imports to enrich customer data and enable targeted use cases Work with our development agencies and internal content & design teams on the upkeep and optimisation of CRM touchpoints … case projects to internal teams and external development partners, writing scopes with clear aims and objectives and a focus on creating smooth and engaging customer journeys and personalised experiences Manage, plan & prioritise technical task backlog into CRM roadmap and development tracker, feeding back on any blockers or resource clashes More ❯