to revenue growth by cross-selling associated products, events, or solutions* Hosting online meetings with various stakeholders to present BI Solutions based on their desired outcomes* Understand and utilise CRM tools such as Salesforce to track all pertinent account information and sales progress* Deliver revenue in a linear manner in line with agreed targets* Present linear forecasting (within agreed parameters … via CRM, supported by anecdotal evidence, to line manager* Develop a thorough understanding of BIP's competitive environment, including knowledge of competing product offerings* Ability to work in a complex, cross-functional team environment, managing dependencies and mitigating risks* High attention to detail and the management of multiple, competing priorities simultaneously* Sound business judgment and proven ability to influence internal … consultative, solutions-focused approach* Demonstrated ability to translate customer needs into business and product requirements* Proven ability to successfully influence at all levels within an organisation* Experience in using CRM systems, preferably Salesforce* Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point and Outlook)* Outstanding verbal, written and digital communications skills* Strategic thinker with problems solving skills* Strong negotiating More ❯
cross-functional teams and risks. Required experience 4+ years as a Dynamics 365 Consultant Experience in consulting or relevant area of business advisory Demonstration of sound functional expertise of CRM and ERP technology, business processes, various applications, and cloud deployment Required certifications Professional degree (Masters-level or above) in Computer Science, Engineering, Finance or Business Technical certifications based on Microsoft More ❯
to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting, and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support … What you'll get: The chance to shape and influence how customer data is used across a major customer-facing organisation. A collaborative team culture with close links to CRM, digital, content, and service design teams. Opportunities to innovate, test, and contribute to the evolution of personalised customer services. More ❯
and manage Alfresco module packages for system customisation.* Implement and maintain Records Management* Utilise Alfresco APIs for application integration and extension.* Integrate Alfresco with external enterprise applications (e.g., ERP, CRM).* Configure and optimise Solr for content indexing and search performance.* Support and enhance system security, permissions, and compliance.* Administer and optimise databases including PostgreSQL or MySQL.* Monitor, troubleshoot, and More ❯
skills * Capable of working independently and as part of a team * Passion for personal development * Adherence to regulatory frameworks and call quality expectations * KPI focused * IT proficient (Word, Excel, CRM systems) ESSENTIAL EXPERIENCE * Dealing with customers confidently via telephone * Positive, driven, and motivated individual who thrives in a fast-paced environment * Customer onboarding and satisfaction experience * Account management? * Proven track More ❯
Employment Type: Full-Time
Salary: £31,500 - £32,760 per annum, Inc benefits, OTE
traffic management, removals, renewables & waste, commercial, IT. Extensive list of contacts already established in the relevant sector Proven track record of billing to target Knowledge and experience of using CRM/ATS A background in working in a client facing role Proven teamwork skills Strong telephone and written communication to business level Self motivated Tenacity in abundance If you would More ❯
and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯
