16 of 16 Customer Service Jobs in Lanarkshire

best they can be and help them along their career path In that case you'd be a great fit for Barron McCann . We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the … most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Glasgow area , and benefit from … a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include More ❯

Clark's Digital department is responsible for delivering application support across our rapidly growing business. You'll be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly expanding customer base and new applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application Support: This … and ensure these are delivered to the Team with relevant documentation. Learning delivery Responsible for carrying out monthly 121's with the team to manage performance and to support Service Desk Manager. Identify training needs of team to work with SDM to implement support and training. Assist with training and mentoring new members of the team and other support … teams to support Service Desk Manager. Oversee Team queue, managing (incident and request) and assigning to analysts and escalating issues to SDM where needed. Customer service support Given the strong focus on service delivery and customer satisfaction, ongoing mentoring Team members is vital to this role. Service Level Management : Co-ordinate the delivery of More ❯

Clark's Digital department is responsible for delivering application support across our rapidly growing business. You'll be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly expanding customer base and new applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application support This … web applications, focusing on identifying and analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management The role may … to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach to work Ability to stay calm under pressure Strong written and communication skills A focused More ❯

What's In It for You? We believe in rewarding talent. Here's what you can expect: Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting-edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

staff across over 200 branches, you will be joining a team of analysts responding to incidents and requests, both over the phone and through our ITSM self-service portal. The ideal candidate will have previous experience of working in a busy IT support desk environment. You'll be an adaptable team player with the skills to deliver remote and … customer-facing support for our constantly evolving customer base and bespoke applications. Day-to-day duties Delivering an outstanding level of customer service to the Arnold Clark Group Providing 1st line user, software, hardware and application support to Arnold Clark employees throughout the UK Writing and updating technical information Acting as a single point of contact … to help identify potential problem trends Escalating incidents to our 2nd line teams Making sure the appropriate incident management and request fulfilment processes are followed effectively Engaging in continuous service improvement initiatives to support business objectives Following the appropriate escalation path for priority incidents and requests Working with the relevant teams to create training documentation and user guides about More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

stakeholders to proactively improve IT systems and support. Diagnose and fix hardware, software, and network problems for users. Manage and deliver of site-related projects, initiatives, and office moves. Service desk escalation point for assigned offices. Contribute to projects as required relating to new technologies or office requirements. Prioritise the workload and communicate well with colleagues on agreed deadlines. … Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement. Liaise … manner is essential as you will be in person 1st line support. Good attention to detail - identifying small issues that could lead to larger system issues. Excellent communication and customer service skills. Experience in working independently and as part of a team. Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities More ❯

are looking for an IT Support Apprentice to join their team in Glasgow. What’s involved? End to end case management for incidents and requests Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required Incident and problem management - capturing and categorise incidents, and recurring … incidents with a view to reducing the volume of incidents overall Execute incident and problem management framework as instructed by the Service Delivery Manager Deliver exceptional levels of customer service to internal customers Strict adherence to internal ICT controls Monitor ICT Service Desk compliance issues, taking remedial action or escalating as needed What do they need More ❯

with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week … in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas … of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the More ❯

to anyone wishing to have a career within the mobile telecommunication's industry (Trainee Project Co-ordinator's). If you are organised, proactive and able to provide excellent customer service, we want to hear from you. The successful candidate's will be responsible for but not limited to: Maintaining and developing existing project trackers, staff scheduling and … booking resource allocation. Assisting the Project Manager:- managing and overseeing current key accounts in-line with Company and client procedures; managing the design works and quotations in-line with customer requirements and timescales; managing the implementation of the business health and safety policy in projects; managing the control of hired plant and ensuring it is fit for purpose prior … to use and its hire is controlled; managing the logistics of plant, labour and materials for projects; managing the preparation, production and delivery of precise customer required handover documentation in timescales required; Co-ordinating client survey requirements; Co-ordinate sub-contractors where required to ensure that clients demand's are met after gaining authorisation from the Project Manager; Carry More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

seeking advice and guidance on products • Ensure all issues are fully documented within the system • Provide expert advice on the use and application of products, ensuring clients receive exceptional service and achieve desired outcomes • Troubleshoot issues across the full range of tools and products • Develop in-depth knowledge of the IPS Cloud System to provide expert support • Liaise with … team by fielding support calls when required Requirements • Previous experience with IPS (desirable) • Strong understanding and knowledge of insolvency (desirable) • Organised, innovative and deadline driven • Committed to delivering excellent customer service with strong attention to detail • Self-motivated and confident working in a fast-paced environment • Strong facilitator with the ability to manage both virtual and face-to More ❯

seeking advice and guidance on products • Ensure all issues are fully documented within the system • Provide expert advice on the use and application of products, ensuring clients receive exceptional service and achieve desired outcomes • Troubleshoot issues across the full range of tools and products • Develop in-depth knowledge of the IPS Cloud System to provide expert support • Liaise with … team by fielding support calls when required Requirements • Previous experience with IPS (desirable) • Strong understanding and knowledge of insolvency (desirable) • Organised, innovative and deadline driven • Committed to delivering excellent customer service with strong attention to detail • Self-motivated and confident working in a fast-paced environment • Strong facilitator with the ability to manage both virtual and face-to More ❯

social media channels. What you’ll be doing: Be the first point of contact for customers, handling calls, triaging requests, and providing updates. Become a superuser of JobLogic (our service management software) to log client details, allocate engineers, and keep jobs running smoothly. Process invoices, order materials and liaise with suppliers. Master SharpSpring (CRM system) to manage customer … to Thursday 8am – 5pm, Friday 8am – 1pm Benefits: Performance bonus reviews. Supportive working environment. Future progression: A full-time role on completion, with clear career pathways into office management, customer service leadership, or operations. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by More ❯

upgrades, and office moves Requirements Experience in IT or hardware support Strong knowledge of PC/laptop repair, diagnostics and screen replacements Familiarity with Windows environments Great communication and customer-service skills CompTIA A+ (preferred) This role is on a contract basis until 23/12/2025 with scope for longer term work ahead. Please feel free More ❯

our processes through process automation, innovation and continuous improvement. Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation's strategic needs and service being kept safe is in mind at all times. Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers/Team Leads, to ensure operational issues … are resolved within agreed SLAs to ensure we provide excellent customer service. Improve our processes through process automation, innovation and continuous improvement. Our work is highly specialised, high profile and fast paced, so you will be expected to self-manage in a professional and proactive manner in conjunction with your Team Lead who will assign you tasks. Following a … for your own development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal/written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies including but not limited to Oracle More ❯